Mark McKercher Location

Santa Clara, CA, US

Mark McKercher Work

  • 2024 - 2024 Consultant and AI Advisor
  • 2021 - 2023 Director of Customer Care, Payments and Commerce @ Roku Inc.
  • 2019 - 2021 Head of Customer Success @ CIMcloud
  • 2017 - 2018 Director, Contact Center Operations @ Samsung Electronics America
  • 2013 - 2017 Sr. Manager, Customer Support @ Google
  • 2010 - 2013 Program Manager, Worldwide Capacity Planning @ Amazon
  • 2005 - 2009 Manager, Consumer Support @ PayPal

Mark McKercher Education

  • James Madison University

    Bachelor of Science - BS (Communications)

Mark McKercher Skills

  • Artificial Intelligence (AI)
  • Payments
  • Business Transformation
  • Technical Support
  • Team Motivation
  • Software
  • Problem Solving
  • International Support
  • Communication
  • Attrition

Mark McKercher Summary

Mark McKercher, based in Santa Clara, CA, US, is currently a VP, Global Support at Sovos. Mark McKercher brings experience from previous roles at VOX Wins, Contact Center AI Association, and Roku. Mark McKercher holds a Bachelor of Science - BS in Communications @ James Madison University. With a robust skill set that includes Artificial Intelligence (AI), Payments, Business Transformation, Technical Support, Team Motivation and more. Mark McKercher has 4 emails and 2 mobile phone numbers on RocketReach.

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