Mark McKercher Email & Phone Number
VP, Global Support @ Sovos
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Mark McKercher Location
- Santa Clara, CA, US
Mark McKercher Work
- 2024 -now VP, Global Support @
- 2024 -now Strategic Advisor @
- 2024 -now President, San Francisco Chapter and Member, Steering Committee @
- 2024 -2024 Consultant and AI Advisor @ Self-employed
- 2021 -2023 Director of Customer Care, Payments and Commerce @
- 2019 -2021 Head of Customer Success @
- 2017 -2018 Director, Contact Center Operations @
- 2013 -2017 Sr. Manager, Customer Support @
- 2010 -2013 Program Manager, Worldwide Capacity Planning @
- 2005 -2009 Manager, Consumer Support @
- 2001 -2005 Sr. Manager, Global Outsourcing @ InPhonic
Mark McKercher Education
- James Madison University
Bachelor of Science - BS (Communications)
Mark McKercher Skills
- Artificial Intelligence (AI)
- Payments
- Business Transformation
- Technical Support
- Team Motivation
- Software
- Problem Solving
- International Support
- Communication
- Attrition
- Cross-functional Team Leadership
- Customer Experience
- Vendor Management
- Strategic Planning
- Call Center
- Program Management
- Analytics
- Business Process Improvement
- Quality Assurance
- Workforce Management
- Process Improvement
- Outsourcing
- Management
- CRM
- Strategy
- Leadership
- Product Management
- Customer Satisfaction
- Training
- Executive Management
- Account Management
- Team Leadership
- Business Process
- Six Sigma
- Call Centers
- Integration
- Team Building
- Project Management
- Business Intelligence
- E-commerce
- Team Management
- Business Analysis
- Operations Management
- Project Planning
- Budgets
- Customer Retention
- Start-ups
- Marketing
- Sales
- Negotiation
- Customer Relationship Management (CRM)
- Contact Centers
- Customer Relationship Management Crm
- Troubleshooting
- Customer Support
- Cross Functional Team
- Cross Functional Team Leadership
- Support
- E Commerce
- C++
- Express.js
- Keys
- Start Ups
- Microsoft Office
- Business Development
- Customer Relationship Management
Mark McKercher Summary
- Mark McKercher, based in Santa Clara, CA, US, is currently a VP, Global Support at Sovos. Mark McKercher brings experience from previous roles at VOX Wins, Contact Center AI Association, Self-employed and Roku Inc.. Mark McKercher holds a Bachelor of Science - BS in Communications @ James Madison University. With a robust skill set that includes Artificial Intelligence (AI), Payments, Business Transformation, Technical Support, Team Motivation and more. Mark McKercher has 4 emails and 1 mobile phone numbers on RocketReach.
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