Mark McKercher Email & Phone Number
VP, Global Support @ Sovos
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Mark McKercher Location
- Santa Clara, CA, US
Mark McKercher Work
- VP, Global Support @ (July 2024 - Present)
- President, San Francisco Chapter and Member, Steering Committee @ (October 2024 - Present)
- Strategic Advisor @ (July 2024 - July 2026)
- Consultant and AI Advisor @ Self-employed (January 2024 - July 2024)
- Director of Customer Care, Payments and Commerce @ (January 2021 - December 2023)
- Head of Customer Success @ (January 2019 - January 2021)
- Director, Contact Center Operations @ (January 2017 - January 2018)
- Sr. Manager, Customer Support @ (January 2013 - January 2017)
- Program Manager, Worldwide Capacity Planning @ (January 2010 - January 2013)
- Manager, Consumer Support @ (January 2005 - January 2009)
- Sr. Manager, Global Outsourcing @ InPhonic (January 2001 - January 2005)
Mark McKercher Education
- James Madison University
Bachelor of Science - BS (Communications)
Mark McKercher Skills
- Artificial Intelligence (AI)
- Payments
- Business Transformation
- Technical Support
- Team Motivation
- Software
- Problem Solving
- International Support
- Communication
- Attrition
- Cross-functional Team Leadership
- Customer Experience
- Vendor Management
- Strategic Planning
- Call Center
- Program Management
- Analytics
- Business Process Improvement
- Quality Assurance
- Workforce Management
- Account Management
- Budgets
- Business Analysis
- Business Intelligence
- Business Process
- Business Process Outsourcing (BPO)
- CRM
- Call Centers
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Success
- E-commerce
- Executive Management
- Integration
- Leadership
- Management
- Marketing
- Negotiation
- Onboarding
- Operations Management
- Outsourcing
- Process Improvement
- Product Management
- Project Management
- Project Planning
- Sales
- Six Sigma
- Software as a Service (SaaS)
- Start-ups
- Strategy
- Team Building
- Team Leadership
- Team Management
- Training
- Customer Relationship Management Crm
- Troubleshooting
- Customer Support
- Cross Functional Team
- Cross Functional Team Leadership
- Support
- E Commerce
- C++
- Express.js
- Keys
- Start Ups
- Microsoft Office
- Business Development
- Customer Relationship Management
Mark McKercher Summary
- Mark McKercher, based in Santa Clara, CA, US, is currently a VP, Global Support at Sovos. Mark McKercher brings experience from previous roles at Contact Center AI Association, VOX Wins, Self-employed and Roku Inc.. Mark McKercher holds a Bachelor of Science - BS in Communications @ James Madison University. With a robust skill set that includes Artificial Intelligence (AI), Payments, Business Transformation, Technical Support, Team Motivation and more. Mark McKercher has 3 emails and 2 mobile phone numbers on RocketReach.
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