2024 -2025 Administrative Officer - Team Manager @ Ocean Business Management Pty Ltd
2023 -2024 Student Care Team Manager @
2022 -2023 Operations Manager @
2019 -2022 Senior Team Manager @
2018 -2019 Operations Manager @
2016 -2018 Team Leader @
2016 -2016 Customer Experience Team Leader @
2014 -2016 Customer Experience Analyst @
2008 -2014 Technical Support Representative - SME @
Mark Manalo Education
Australian Pacific College
CIV in Human Resource Management
2024-2025
Australian Pacific College
CIV in Leadership and Management
2023-2023
De La Salle University - Dasmariñas
BS Civil Engineering (Civil Engineering)
2002-2008
Mark Manalo Skills
Problem Solving
Communication Training
Contact Center Management
Contact Center Operations
Customer Experience
Onboarding
Quality Assurance
Quality Management
Presentation Skills
Software as a Service (SaaS)
Career Development
Service Delivery
Coaching
Technical Support
Contact Centers
Outsourcing
Service Levels
Team Management
Mark Manalo Summary
Mark Manalo, based in Metro Manila, Philippines, is currently a Talent Manager at donna. Mark Manalo brings experience from previous roles at TeamUp Remote Talent Staffing, Ocean Business Management Pty Ltd and Satellite Office. Mark Manalo holds a 2024 - 2025 CIV in Human Resource Management @ Australian Pacific College. With a robust skill set that includes Problem Solving, Communication Training, Contact Center Management, Contact Center Operations, Customer Experience and more. Mark Manalo has 1 emails on RocketReach.
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