Mark Higgins Email & Phone Number
Head of Business Improvement @ Super Retail Group
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Mark Higgins Location
- Brisbane, QLD, AU
Mark Higgins Work
- 2022 -now Head of Business Improvement @
- 2022 -2022 Business Process Architect @
- 2022 -2022 Process Improvement Manager @
- 2021 -2022 Business Process Lead @
- 2019 -2021 Change Impact and Business Process Design Lead @
- 2012 -2019 Senior Business Analyst > Innovation Guide > Principal Business Analyst - Process and Innovation @
- 2010 -2012 Senior Business Analyst > Lead Business Analyst - Process and Organisation Design @
- 2008 -2010 Consulting Business Analyst @
- 2003 -2008 Process Analyst > Lead Business Process Analyst > Product Manager - Process and System @
- 2001 -2002 Customer Targeting Analyst @
Mark Higgins Education
- The University of Queensland
Master of Leadership in Service Innovation
2019-2020 - QUT (Queensland University of Technology)
Graduate Certificate in Business (Behavioural Economics)
2018-2018 - Swinburne University of Technology
Bachelor of Business (Information Systems)
2009-2015 - University of Tasmania
Diploma of Sustainable Living (Sustainability Studies)
Mark Higgins Skills
- Customer Experience
- Consulting
- Stakeholder Management
- Agile
- Service Design
- Requirements Analysis
- Business Transformation
- Requirements Management
- Digital Transformation
- Public Speaking
- Agile Project Management
- Customer Driven Innovation
- User Experience
- Lean Startup
- Photoshop
- User Centered Design
- Business Architecture
- Business Analysis
- Agile Methodologies
- Vendor Management
- Scrum
- Process Improvement
- Strategic Planning
- Product Design
- Strategy
- Innovation
- Microsoft Office
- Design Thinking
- Business Process
- Change Management
- Product Management
- Project Planning
- Business Process Improvement
- Requirements Gathering
- Behavioural Economics
- SQL
- Design
- Product Development
- Project Management
- Lean Six Sigma
- Kanban
- Database Design
- Business Model Innovation
- Business Modeling
- Digital
- Project Delivery
- Lean
- Business Strategy
- Communication
- Problem Solving
- Leadership
- Business Case Development
- Operating Models
- Process Architecture
- Workshop Leadership
- Stakeholder Workshops
- BPMN
- Lean Management
- Project Leadership
- Team Leadership
Mark Higgins Summary
- Mark Higgins, based in Brisbane, QLD, AU, is currently a Head of Business Improvement at Super Retail Group. Mark Higgins brings experience from previous roles at Airservices Australia, Go1, Multicap Limited and Department of Transport and Main Roads. Mark Higgins holds a 2019 - 2020 Master of Leadership in Service Innovation @ The University of Queensland. With a robust skill set that includes Customer Experience, Consulting, Stakeholder Management, Agile, Service Design and more. Mark Higgins has 3 emails on RocketReach.
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Top Super Retail Group Employees
Mandy Ross
Chief Transformation Officer
Brisbane, QLD, AU
Kevin Faihs
Chief People and Safety Officer
Sydney, NSW, AU
Christina Hughes
General Manager, Sustainability
Sydney, NSW, AU
David Burns
Chief Financial Officer
Sydney, NSW, AU
Inga Kirkman
Chief Legal Officer
Sydney, NSW, AU
Chris Jones
General Manager, Operating Model Optimisation
Brisbane City, QLD, AU
Su Duffey
Chief Operating Officer
Brisbane City, QLD, AU
Kirsty Kratzmann
General Manager People Services
Brisbane City, QLD, AU
Andrew Smith
General Manager Commercial - Supercheap Auto
Brisbane, QLD, AU
Michael Wassman
Managing Director - BCF
Brisbane City, QLD, AU
Brendan Callaghan
General Manager Health and Safety - People and Product
Brisbane City, QLD, AU
Kelli Eaton
General Manager Transport and International Operations
Melbourne, VIC, AU
Benjamin Ward
Managing Director - Supercheap Auto @ Super Retail Group
The Rocks, NSW, AU
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