Mark Hayden Email & Phone Number
Director, Security Incidents @ Atos
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Mark Hayden Location
- Reading, Reading, United Kingdom
Mark Hayden Work
- 2023 -now Director, Security Incidents @
- 2022 -2023 Global Process Owner - Incident and Major Incident @
- 2019 -2023 Global Process Owner - Service Activation and Deactivation @
- 2014 -2019 SMC SWAT Team - Cross Process Improvement Manager @
- 2013 -2014 Director Customer Support @
- 2012 -2013 EMEA Enterprise Incident Manager @
- 2009 -2011 Global Program Manager - Troubleshooting and Knowledge @
- 2003 -2009 Six Sigma Black Belt and Program Manager - Troubleshooting @
- 1999 -2002 EMEA Escalation Manager @
- 1989 -1999 Control Manager @
Mark Hayden Education
- Reading College, UK
(BTEC HNC in Business and Administration)
1987-1987 - King James College of Henley on Thames
(A Levels)
1986-1987
Mark Hayden Skills
- Incident Handling
- Incident Management
- ITIL
- Problem Management
- Service Delivery
- Program Management
- Problem Solving
- Collaborative Problem Solving
- Team Facilitation
- Process Improvement
- Service Management
- Troubleshooting
- Six Sigma
- Technical Support
- Customer Support
- ITIL v3 Foundations Certified
- Kepner-Tregoe
- Enterprise Software
- Enterprise Architecture
- CRM
- IT Service Management
- PMO
- Disaster Recovery
- Project Portfolio Management
- Cross-functional Team Leadership
- BMC Remedy
- Project Delivery
- Business Process Improvement
- Process Management
- Data Center
- Telecommunications
- Customer Experience
- ITIL Certified
- IT Strategy
- IT Management
- Outsourcing
- Managed Services
- Cloud Computing
- Release Management
- PMP
- Sla
- System Deployment
- Pre-sales
- Business Process
- Virtual Teams
- Vendor Management
- Integration
- Blackberry
- Professional Services
- Mobile Devices
- Lean Manufacturing
- Cross Functional Team Leadership
- EMEA
- Team Leadership
- SWAT
- Escalation
- Kepner Tregoe
- Pre Sales
- Microsoft Excel
- Crossfunctional Team Leadership
Mark Hayden Summary
- Mark Hayden, based in Reading, Reading, United Kingdom, is currently a Director, Security Incidents at Atos. Mark Hayden brings experience from previous roles at Atos IT Solutions and Services A/S, Atos and ServiceNow – The Enterprise Cloud Company. Mark Hayden holds a 1987 - 1987 Reading College, UK. With a robust skill set that includes Incident Handling, Incident Management, ITIL, Problem Management, Service Delivery and more. Mark Hayden has 2 emails and 1 mobile phone numbers on RocketReach.
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Top Atos Employees
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CEO Atos Big Data and Cyber-Security
Rueil-Malmaison, FR
Laurent Barbet
SVP COO Tech Foundations
Paris, FR
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EVP and Head of France
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Nice, FR
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Île-de-France, France
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