Mark Francis Email & Phone Number
Head of Solutions @ CloudWave
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Mark Francis Location
- Auckland, NZ
Mark Francis Work
- 2024 -now Head of Solutions @
- 2023 -2024 Senior Cloud Architect @
- 2022 -2023 Head Of Engineering @
- 2019 -2022 Business Consulting Manager @
- 2017 -2019 Manager, Platform, Reporting, ETL and Application Development @
- 2017 -2017 Contact Platform Solutions Lead @
- 2015 -2017 QA Engineer @
- 2012 -2012 Business Analyst and Management Consultant (contractor) @
- 2011 -2012 Business Systems Analyst Manager and Service Delivery Manager @
- 2010 -2011 Business Systems Analyst - Customer Contact Solutions IT @
- 2008 -2010 Business Analyst - Business Intelligence Group @
- 2006 -2008 Operations Manager @
Mark Francis Education
- University of Auckland
Bachelor of Arts (Fine Arts, Philosophy, Motion Graphics, Design)
2000-2004 - ISTQB CERTIFICATION INSTITUTE
- ITIL
- St Paul's Collegiate
Mark Francis Skills
- Consulting
- Team Building
- IT Recruitment
- Delivery Operations
- Team Management
- Business Analysis
- Stakeholder Management
- Business Intelligence
- Requirements Gathering
- Business Requirements
- Business Process Improvement
- Service Delivery
- Team Leadership
- Outsourcing
- Business Transformation
- Quality Assurance
- Change Management
- Gap Analysis
- User Acceptance Testing
- Vendor Management
- Solution Architecture
- Contact Centers
- Requirements Analysis
- ITIL
- Process Improvement
- Project Management
- Business Process Mapping
- Customer Experience
- IVR
- Functional Testing
- Non-functional Testing
- Test Automation
- Management
- Business Process
- CRM
Mark Francis Summary
- Mark Francis, based in Auckland, NZ, is currently a Head of Solutions at CloudWave. Mark Francis brings experience from previous roles at CloudWave, MATTR, Convai and PROBE Group. Mark Francis holds a 2000 - 2004 Bachelor of Arts in Fine Arts, Philosophy, Motion Graphics, Design @ University of Auckland. With a robust skill set that includes Consulting, Team Building, IT Recruitment, Delivery Operations, Team Management and more. Mark Francis has 2 emails on RocketReach.
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