Associate Vice President @ (August 2020 - January 2024)
Associate Director @ (July 2015 - April 2020)
Deputy General Manager @ (April 2013 - June 2015)
Business Support Director for Asia, NA and UK @ (October 2012 - April 2013)
Director of Operations @ (January 2010 - January 2012)
Operations @ LIVE2SELL INC. (January 2010 - May 2010)
Site Director @ SPI (August 2007 - December 2009)
Manager @ Xlibris Corporation (May 2007 - August 2007)
Senior Team Leader @ eTelecare Global Solutions (January 2004 - January 2007)
Team Leader @ Sykes (January 2003 - January 2004)
Mark Caballes Education
University of San Carlos
Bachelor (***)
1998-2003
Mark Caballes Skills
Performance Management
Customer Service
Six Sigma
Balanced Scorecard
BPO
Call Center
Workforce Management
Vendor Management
Outsourcing
Talent Acquisition
Operations Management
Team Management
Service Delivery
Inbound Marketing
Customer Satisfaction
Offshoring
Sourcing
Process Improvement
Recruiting
Facilities Management
Training
Support
Operations
Leadership
Construction
Microsoft Word
Human Resources
Recruitment
Public Speaking
Facilities
Business Analysis
Mark Caballes Summary
Mark Caballes, based in Cebu City, PH, is currently a Delivery Head, Healthcare Philippines at Wipro. Mark Caballes brings experience from previous roles at Wipro, Cognizant Technology Solutions and Transcom. Mark Caballes holds a 1998 - 2003 Bachelor in *** @ University of San Carlos. With a robust skill set that includes Performance Management, Customer Service, Six Sigma, Balanced Scorecard, BPO and more. Mark Caballes has 5 emails and 7 mobile phone numbers on RocketReach.
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