Mark Billingham Email & Phone Number
Chief Customer Experience Officer (CCXO) @ The Access Group
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Mark Billingham Location
- Salford, GB
Mark Billingham Work
- 2024 - now Chief Customer Experience Officer (CCXO) @
- 2023 - 2024 UK Managing Director, Capita Experience @
- 2022 - 2023 Chief Executive Officer (Interim), Capita Experience @
- 2022 - 2022 Managing Director (TMT) , Capita Experience @
- 2017 - 2022 Group CX Director and Chief Operating Officer (Financial services) @
- 2016 - 2017 Director of Customer Experience and Transformation @
- 2016 - 2016 Programme and Operations Director @
- 2015 - 2016 Head of Consumer Commercial Operations @
- 2012 - 2015 Head of Strategy and Business Planning @
- 2010 - 2012 Head of Customer Operations and Transformation @
- 2009 - 2010 Head of Change @
- 2009 - 2009 Head of Operations, Sales and Online @
- 2007 - 2009 Senior Brand and Commercial Programme Manager @
- 2007 - 2007 Billing Improvement Programme Lead - SAP and Siebel @
- 2005 - 2007 Offshoring Programme Lead @
- 2003 - 2005 Site Manager - Oldham @
- 2002 - 2003 Business Analyst - Energy @
- 1999 - 2002 Planning Specialist @
Mark Billingham Education
- University of Leeds
Executive MBA (Business Administration and Management, General)
2008 - 2012 - University of Leeds
BA joint honours (Business and Sociology)
1998 - 2001
Mark Billingham Skills
- Outsourcing
- Change Management
- Strategy
- Management
- Business Strategy
- Business Planning
- Business Process
- Business Development
- Project Planning
- Strategic Planning
- Business Transformation
- Program Management
- Start-ups
- Operations Management
- Six Sigma
- Customer Experience
- Energy
- Acquisition Integration
- Business Acquisition
- Strategic Partnerships
Mark Billingham Summary
- Mark Billingham, based in Salford, GB, is currently a Chief Customer Experience Officer (CCXO) at The Access Group. Mark Billingham brings experience from previous roles at Capita and The Very Group. Mark Billingham holds a 2008 - 2012 Executive MBA in Business Administration and Management, General @ University of Leeds. With a robust skill set that includes Outsourcing, Change Management, Strategy, Management, Business Strategy and more. Mark Billingham has 2 emails on RocketReach.
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