Mario Sterker Email
Global Service Delivery Manager @ Arvato CRM Solutions Iberia & LATAM
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Mario Sterker Location
- Barcelona, CT, ES
Mario Sterker Work
- 2016 -now Global Service Delivery Manager @
- 2015 -2016 Business Manager @
- 2013 -2015 Business Manager @
- 2010 -2012 Global Account Manager TWW @
- 2010 -2012 Global Account Manager @ Transcom Worldwide
- 2003 -2010 Senior Operations Manager @
Mario Sterker Education
- West Fries Lyceum Hoorn
Atheneum (B richting. wiskunde, natuurkunde scheikunde etc.)
2016-2020 - Lyceum Hoorn
Finalized studies with diploma (Mathematicas, English, Science)
1973-1978
Mario Sterker Skills
- BPO
- Contact Centers
- Service Delivery
- Call Centers
- Outsourcing
- Customer Satisfaction
- Call Center
- Workforce Management
- CRM
- Vendor Management
- Inbound Marketing
- Customer Experience
- Operations Management
- Team Management
- Telemarketing
- Technical Support
- Offshoring
- Call Center Development
- IVR
- Management
- Sla
- Business Process Improvement
- Avaya
- Customer Retention
- Performance Management
- Process Management
- Process Improvement
- Training
- Forecasting
- Team Building
- Team Leadership
- Budgets
- Service Management
- Account Management
- Human Resources
- Customer Support
- Quality Management
- Leadership
- Telecommunications
- Operational Excellence
- Change Management
- Net Promoter Score
- Troubleshooting
- Coaching
- Key Performance Indicators
- COPC
- Quality Assurance
- Business Transformation
- Six Sigma
- P&L Management
- Assistants
- HR
- Solutions
- Customer Relationship Management
- Business Management
- LATAM
Mario Sterker Summary
- Mario Sterker, based in Barcelona, CT, ES, is currently a Global Service Delivery Manager at arvato CRM Solutions Iberia & LATAM. Mario Sterker brings experience from previous roles at Transcom World Wide, Transcom and Transcom Worldwide. Mario Sterker holds a 2016 - 2020 Atheneum in B richting. wiskunde, natuurkunde scheikunde etc. @ West Fries Lyceum Hoorn. With a robust skill set that includes BPO, Contact Centers, Service Delivery, Call Centers, Outsourcing and more. Mario Sterker has 1 emails on RocketReach.
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