Director, Customer Success Management @ (October 2020 - February 2022)
Director, Technical Account Management @ (January 2015 - July 2020)
Director, Client Business Management @ (December 2006 - January 2015)
Manager, Quality and Process @ (March 2005 - December 2006)
Project Manager, Quality @ (June 2004 - March 2005)
Assistant Director, Amenities and Service Management and Development @ (June 2003 - May 2004)
Associate Manager, Service Product Development @ (October 2002 - June 2003)
Manager, Customer Service @ (April 2000 - September 2002)
Business Analyst @ (June 1999 - April 2000)
Marie Davis Education
Vanderbilt University
BS (Economics & Human & Organizational Development)
1995-1999
University of Cambridge
George Peabody Scholar
1998-1998
Marie Davis Skills
Launches
Key Metrics
Customer Service Training
Customer Loyalty
Growth Management
Deals
Product Adoption
Executive Relationships
Customer Engagement
Customer Value
Executive Leadership
Customer Advocacy
Call Center
Quality Management
Business Process Management
Voice of the Customer
Process Improvement
Customer Experience
Workforce Management
Cross-functional Team Leadership
Vendor Management
Project Management
Enterprise Software
Program Management
Customer Satisfaction
Product Management
Performance Management
Account Management
Business Process Improvement
Customer Service
Integration
Leadership
Management
Professional Services
Strategy
Team Building
Team Management
Analysis
Business Analysis
Business Intelligence
Call Centers
SaaS
Telecommunications
Training
Cloud Computing
Analytics
Product Development
IVR
Software as a Service (SaaS)
Contact Centers
Software As A Service Saas
Cross Functional Team Leadership
Software as a Service
Marie Davis Summary
Marie Davis, based in Atlanta, GA, US, is currently a Regional Vice President, Global Enterprise Technical Support at Outreach. Marie Davis brings experience from previous roles at Outreach, E. May Investments, Alvaria CX and NICE Ltd. Marie Davis holds a 1995 - 1999 BS in Economics & Human & Organizational Development @ Vanderbilt University. With a robust skill set that includes Launches, Key Metrics, Customer Service Training, Customer Loyalty, Growth Management and more. Marie Davis has 2 emails and 2 mobile phone numbers on RocketReach.
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