Marcus Williams Email & Phone Number
Director of Product Development @ Asurion
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Marcus Williams Location
- Nashville, TN, US
Marcus Williams Work
- Director of Product Development @ (August 2017 - Present)
- Director of Retail Voice Operations @ (May 2013 - August 2017)
- Ivr Platform Delivery Lead @ (January 2010 - May 2013)
- Ivr Conversion Project Manager @ (April 2010 - January 2011)
- Process Manager @ (November 2007 - April 2010)
- Ivr Agile Product Owner @ (December 2005 - October 2007)
- User Acceptance Testing Manager @ (June 2002 - November 2005)
- Call Center Manager @ (October 1998 - June 2002)
Marcus Williams Education
- Vanderbilt University
Bachelors
1993-1998 - Glasgow High School
Marcus Williams Skills
- Agile Methodologies
- Agile Project Management
- Appointment Scheduling
- Artificial Intelligence (AI)
- Business Development
- Business Process
- Business Process Improvement
- Business Process Management
- Call Center
- Call Centers
- Call Flow Design
- Capacity Management
- Clarity
- Communications gateway
- Credit Cards
- Customer Experience
- Customer Service Management
- Customer Success
- Data Analysis
- Debt Collection
- Disaster Recovery
- E-Commerce
- Email Management
- Enterprise Software
- Financial Services
- IT Integration
- IVR
- Intelligent Call Routing
- Marketing Campaign Management
- Mobile Application Management (MAM)
- Operations Management
- Outsourcing
- Process Management
- Product Design
- Product Development
- Product Management
- Product Marketing
- Product R&D
- Product led growth
- Project Management
- Requirements Analysis
- Retail Banking
- Software Documentation
- Speech Recognition
- Strategic Roadmaps
- Team Leadership
- Test Case Generation
- Testing
- User Acceptance Testing
- User Experience (UX)
- Vendor Management
- Visio
- Web Services API
Marcus Williams Summary
- Marcus Williams, based in Nashville, TN, US, is currently a Director of Product Development at Asurion. Marcus Williams brings experience from previous roles at Asurion and Capital One. Marcus Williams holds a 1993 - 1998 Bachelors @ Vanderbilt University. With a robust skill set that includes Agile Methodologies, Agile Project Management, Appointment Scheduling, Artificial Intelligence (AI), Business Development and more. Marcus Williams has 4 emails and 7 mobile phone numbers on RocketReach.
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