Marcello Khattar Email & Phone Number
Vice President, Chief Patient Experience Officer @ Adventist HealthCare
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Marcello Khattar Location
- Washington, DC, US
Marcello Khattar Work
- Vice President, Chief Patient Experience Officer @ (June 2026 - Present)
- Associate Vice President, Patient Experience @ (May 2025 - June 2026)
- Director, Patient Experience @ (September 2022 - April 2025)
- Patient Experience Business Partner @ (October 2020 - September 2022)
- Vice President, Customer Experience @ (July 2019 - January 2020)
- Director of Patient Experience and Customer Service at Montefiore Moses and CHAM Hospitals @ (March 2017 - June 2019)
- Director, Global Guest Experience, The Luxury Collection @ (February 2016 - December 2016)
- Associate Director of Brand Experience - Sheraton and Westin North America @ (October 2013 - February 2016)
- Area Manager, Performance Improvement - Northeast Region @ (November 2011 - September 2013)
- Guest Services Manager @ (September 2010 - November 2011)
- Assistant Front Office Manager @ (February 2010 - September 2010)
- Night Manager, The Pierre Hotel @ Taj Hotels Resorts and Palaces (February 2009 - February 2010)
- Assistant Director of Reception and Six Sigma Green Belt @ (December 2007 - January 2009)
- VIP and Club Manager @ (June 2006 - December 2007)
- Reception Manager @ (January 2006 - June 2006)
- Rooms Controller @ (May 2005 - December 2005)
- Sheraton Service Promise Supervisor @ (January 2005 - May 2005)
- Quality Assurance Executive Intern @ Penn State Hospitality Services (January 2004 - December 2004)
- Accounting Intern @ Penn State Hospitality Services (August 2003 - December 2003)
- Revenue Management Intern @ (May 2004 - August 2004)
- Rooms Division and Revenue Management Intern @ (May 2003 - August 2003)
- Sales Intern @ Anhembi Tourism and Events of Sao Paulo (May 2002 - August 2002)
Marcello Khattar Education
- New York University - Leonard N. Stern School of Business
MBA (MBA, Finance and Strategy)
- Penn State University
Bachelor of Science - BS (Bachelor of Science - BS, Hospitality Administration/Management)
Marcello Khattar Skills
- Customer Experience
- Project Management
- Strategic Planning
- Customer Satisfaction
- Hospitality Industry
- Revenue Analysis
- Hotel Management
- Forecasting
- Resorts
- Six Sigma
- Quality Assurance
- Continuous Improvement
- Budgeting
- Root Cause Analysis
- Change Management
- Operations Management
- Customer Relationship Management (CRM)
- Business Process Improvement
- Business Strategy
- Operational Excellence
- Hospitals
- Healthcare Management
- Cost Management
- Program Management
- Training
- Management
- Leadership
- Team Leadership
- Customer Service Management
- Cross-functional Team Leadership
- Customer Service
- Presentation Skills
- Culture Change
- Hospitality
- Process Improvement
- Change Project Management
- Customer Experience Management
- Continuous Process Improvement
- Guest Satisfaction
- Union Environment
- Customer Service Training
- Operational Efficiency
- Culture Development
- Strategic Initiatives
- Journey Mapping
- Voice of the Customer
- Healthcare
- Strategy
- Data Analysis
- Business Analysis
- Front Office
- Hotels
- Rooms Division
- Concierge Services
- Food & Beverage
- Union
- Opera
- Hospitality Management
- Property Management Systems
- Hotel Booking
- Fine Dining
- Restaurants
- Pre-opening
- Tourism
- Yield Management
- PowerPoint
- Public Speaking
- Sales
- Food and Beverage
- Pre Opening
- Microsoft Office
- Performance Improvement
- Committees
Marcello Khattar Summary
- Marcello Khattar, based in Washington, DC, US, is currently a Vice President, Chief Patient Experience Officer at Adventist HealthCare. Marcello Khattar brings experience from previous roles at Adventist HealthCare and The Shade Store. Marcello Khattar holds a MBA in MBA, Finance and Strategy @ New York University - Leonard N. Stern School of Business. With a robust skill set that includes Customer Experience, Project Management, Strategic Planning, Customer Satisfaction, Hospitality Industry and more. Marcello Khattar has 2 emails and 2 mobile phone numbers on RocketReach.
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