Marcello Khattar Email & Phone Number
Vice President, Chief Patient Experience Officer @ Adventist HealthCare
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Marcello Khattar Location
- Washington, DC, US
Marcello Khattar Work
- 2026 -now Vice President, Chief Patient Experience Officer @
- 2025 -2026 Associate Vice President, Patient Experience @
- 2022 -2025 Director, Patient Experience @
- 2020 -2022 Patient Experience Business Partner @
- 2019 -2020 Vice President, Customer Experience @
- 2017 -2019 Director of Patient Experience and Customer Service at Montefiore Moses and CHAM Hospitals @
- 2016 -2016 Director, Global Guest Experience, The Luxury Collection @
- 2013 -2016 Associate Director of Brand Experience - Sheraton and Westin North America @
- 2011 -2013 Area Manager, Performance Improvement - Northeast Region @
- 2010 -2011 Guest Services Manager @
- 2010 -2010 Assistant Front Office Manager @
- 2009 -2010 Night Manager, The Pierre Hotel @ Taj Hotels Resorts and Palaces
- 2007 -2009 Assistant Director of Reception and Six Sigma Green Belt @
- 2006 -2007 VIP and Club Manager @
- 2006 -2006 Reception Manager @
- 2005 -2005 Rooms Controller @
- 2005 -2005 Sheraton Service Promise Supervisor @
- 2004 -2004 Quality Assurance Executive Intern @ Penn State Hospitality Services
- 2003 -2003 Accounting Intern @ Penn State Hospitality Services
- 2004 -2004 Revenue Management Intern @
- 2003 -2003 Rooms Division and Revenue Management Intern @
- 2002 -2002 Sales Intern @ Anhembi Tourism and Events of Sao Paulo
Marcello Khattar Education
- New York University - Leonard N. Stern School of Business
MBA (MBA, Finance and Strategy)
- Penn State University
Bachelor of Science - BS (Bachelor of Science - BS, Hospitality Administration/Management)
Marcello Khattar Skills
- Customer Experience
- Project Management
- Strategic Planning
- Customer Satisfaction
- Hospitality Industry
- Revenue Analysis
- Hotel Management
- Forecasting
- Resorts
- Six Sigma
- Quality Assurance
- Continuous Improvement
- Budgeting
- Root Cause Analysis
- Change Management
- Operations Management
- Customer Relationship Management (CRM)
- Business Process Improvement
- Business Strategy
- Operational Excellence
- Hospitals
- Healthcare Management
- Cost Management
- Program Management
- Training
- Management
- Leadership
- Team Leadership
- Customer Service Management
- Cross-functional Team Leadership
- Customer Service
- Presentation Skills
- Culture Change
- Hospitality
- Process Improvement
- Change Project Management
- Customer Experience Management
- Continuous Process Improvement
- Guest Satisfaction
- Union Environment
- Customer Service Training
- Operational Efficiency
- Culture Development
- Strategic Initiatives
- Journey Mapping
- Voice of the Customer
- Healthcare
- Strategy
- Data Analysis
- Business Analysis
- Front Office
- Hotels
- Rooms Division
- Concierge Services
- Food & Beverage
- Union
- Opera
- Hospitality Management
- Property Management Systems
- Hotel Booking
- Fine Dining
- Restaurants
- Pre-opening
- Tourism
- Yield Management
- PowerPoint
- Public Speaking
- Sales
- Food and Beverage
- Pre Opening
- Microsoft Office
- Performance Improvement
- Committees
Marcello Khattar Summary
- Marcello Khattar, based in Washington, DC, US, is currently a Vice President, Chief Patient Experience Officer at Adventist HealthCare. Marcello Khattar brings experience from previous roles at Adventist HealthCare and The Shade Store. Marcello Khattar holds a MBA in MBA, Finance and Strategy @ New York University - Leonard N. Stern School of Business. With a robust skill set that includes Customer Experience, Project Management, Strategic Planning, Customer Satisfaction, Hospitality Industry and more. Marcello Khattar has 2 emails and 2 mobile phone numbers on RocketReach.
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