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Marcel Johnson Location
Gilbert, AZ, US
Marcel Johnson Work
Director of Patient Support @ (January 2025 - Present)
Senior Care Coordination Manager @ (July 2024 - January 2025)
Senior Manager Contact Center @ (February 2022 - July 2024)
Senior Manager II (Business Support) @ (February 2022 - May 2022)
Sales Operations Manager @ (December 2020 - February 2022)
Unit Sales Manager @ (June 2017 - November 2020)
Director of Operations @ (October 2008 - October 2016)
Assistant Branch Manager @ (January 2004 - January 2005)
Marcel Johnson Education
University of Nebraska-Lincoln
Marcel Johnson Skills
ACD
Adult Education
Avaya CMS
Business Leadership
Business Process Improvement
Campus
Career Counseling
Career Development
Change Management
Coaching
Communication
Contact Center Strategy
Contact Centers
Culture Change
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Daily Operations
Data Analysis
Data-driven Decision Making
Decision-Making
Direct Sales
Distance Learning
E-Commerce
E-Learning
Employee Training
Enrollment Management
Facilitation
Higher Education
InContact
Interactive Voice Response (IVR)
Interpersonal Skills
Leadership
Leadership Development
Logical Approach
Management
Mentoring
Microsoft Excel
Microsoft Office
NICE Call Recording
Operations
People Management
Performance Management
Presentations
Problem Solving
Project Management
Public Speaking
QuickBase
Recruiting
Relationship Development
Resume Writing
Retaining Customers
Retention Strategies
Sales
Sales Leadership
Sales Management
Sales Motivation
Sales Operations
Sales Planning
Sales Strategy
Salesforce.com
Service Delivery
Service Levels
Staff Development
Strategic Leadership
Strategic Planning
Strategic Thinking
Strategic Vision
Student Affairs
Student Financial Aid
Student Recruiting
Supervisory Skills
Tableau
Team Building
Team Leadership
Team Performance
Teamwork
Time Management
Training
Twilio
Written Communication
Zendesk
Marcel Johnson Summary
Marcel Johnson, based in Gilbert, AZ, US, is currently a Director of Patient Support at ProMedTek, Inc.. Marcel Johnson brings experience from previous roles at Fabric, Walmart Health Virtual Care, MeMD and Freedom Financial Network. Marcel Johnson holds a University of Nebraska-Lincoln. With a robust skill set that includes ACD, Adult Education, Avaya CMS, Business Leadership, Business Process Improvement and more. Marcel Johnson has 4 emails and 1 mobile phone numbers on RocketReach.
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