Marc Richardson Email & Phone Number
Director of Operations, Customer Success @ HALO Branded Solutions
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Marc Richardson Location
- Yorkville, IL, US
Marc Richardson Work
- 2022 -now Director of Operations, Customer Success @
- 2016 -2022 Call Center Director @
- 2009 -2016 Call Center Manager @
- 2007 -2009 VP Client Services @
- 2004 -2007 National Accounts Customer Service Manager @
- 2002 -2004 Workforce Manager @
- 1998 -2001 Operations Manager @ APAC Customer Services
Marc Richardson Education
- Lewis University 2006-2009
Marc Richardson Skills
- Voice of the Customer
- Net Promoter Score
- Communication
- Analytical Skills
- Leading transformational change
- Customer Experience
- Performance Metrics
- Customer Success
- Call Centers
- Customer Service
- Program Management
- Performance Management
- Sales
- Forecasting
- Business Process Improvement
- Operations Management
- Quality Assurance
- Customer Relations
- Change Management
- Vendor Management
- BPO
- Strategic Planning
- Telecommunications
- Project Management
- CRM
- Account Management
- Key Performance Indicators
- Analytics
- HR Policies
- Process Engineering
- Customer Retention
- Customer Satisfaction
- Business Development
- Sales Management
- Workforce Management
- Leadership
- Team Building
- Management
- Coaching
- Problem Solving
- Employee Engagement
- Cross-functional Team Leadership
- Process Improvement
- Budgeting & Forecasting
- Contact Center Strategy
- Financial Performance
- Contact Center Technology
- Contact Center Optimization
- Business Planning
- Business Strategy
- Call Center
- Hiring
- Outsourcing
- Vendor Relations
- Team Leadership
- Budgeting
- Avaya Site Administration
- Compliance
- Lead Generation
- Onboarding
- Strategy
- Training
- Budgeting and Forecasting
- Workforce Planning
- Client Services
- Avaya Site
- National Accounts
- Cross Functional Team Leadership
- Business Process
- Key Performance
Marc Richardson Summary
- Marc Richardson, based in Yorkville, IL, US, is currently a Director of Operations, Customer Success at HALO Branded Solutions. Marc Richardson brings experience from previous roles at Spring-Green Lawn Care, Footprint Retail Services, Northern Trust and Waste Management. Marc Richardson holds a 2006 - 2009 Lewis University. With a robust skill set that includes Voice of the Customer, Net Promoter Score, Communication, Analytical Skills, Leading transformational change and more. Marc Richardson has 2 emails and 1 mobile phone numbers on RocketReach.
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