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Marc Raymond Samonte Location
Valenzuela, NCR, PH
Marc Raymond Samonte Work
2014 -now Senior Manager @
2013 -2014 Operations Manager @
2011 -2013 Client Services Manager and Process Improvement Manager @
2011 -2011 Business Unit Manager @
2009 -2011 Operations Manager @ Sykes
2006 -2009 Supervisor @
2003 -2006 Team Leader @
2001 -2003 Information Systems Manager @ SB Commercial Traders, Inc.
2000 -2001 Annotator and Workshop Assistant @
Marc Raymond Samonte Education
University of the Philippines
BLIS (Library and Information Science)
1994-2003
Colegio De San Juan De Letran
High School
1990-1994
St. Mary’s College of Meycauayan
Elementary
1983-1990
Marc Raymond Samonte Skills
Business Development
Analytics
Customer Service
Invoicing
New Business Development
Outsourcing
Strategic Planning
Quality Management
Call Center Development
BPO
Back Office
Workforce Management
Operations Management
Distributed Team Management
Process Improvement
Vendor Management
Business Transformation
Performance Reporting
Leadership
Customer Experience
Performance Management
Team Management
Management
Call Centers
Team Leadership
Customer Satisfaction
Service Delivery
Business Process Improvement
Training
Employee Engagement
Program Management
Change Management
Business Process
SLA
Contact Centers
Coaching
Offshoring
Analysis
Talent Management
Account Management
Quality Assurance
Strategy
Interviews
Personnel Management
People Management
HR Policies
Project Management
Business Analysis
Management Consulting
Business Strategy
Marketing
Capital
Operations
Marc Raymond Samonte Summary
Marc Raymond Samonte, based in Valenzuela, NCR, PH, is currently a Senior Manager at Bolton International, Inc. (Philippines). Marc Raymond Samonte brings experience from previous roles at hibu (formerly Yell Adworks Ltd.), Alorica, arvato Digital Services and Sykes. Marc Raymond Samonte holds a 1994 - 2003 BLIS in Library and Information Science @ University of the Philippines. With a robust skill set that includes Business Development, Analytics, Customer Service, Invoicing, New Business Development and more. Marc Raymond Samonte has 2 emails and 1 mobile phone numbers on RocketReach.
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