2021 -2021 Senior Director Of Operations @ SYKES Philippines
2019 -2021 Senior Director Of Operations @
2016 -2019 Vice President Operations @
2013 -2016 Operations Director @
Marc Calumba Education
University of the Philippines Open University
Master's degree (Development Communication)
2024-2026
La Consolacion University Philippines
Bachelor of Science in Business Administration (Operations Management)
2016-2017
University of the Philippines 1989-1993
Quezon City Science High School
Secondary
1985-1989
Marc Calumba Skills
BPO
Workforce Management
Outsourcing
Call Center
Inbound Marketing
Contact Centers
Management
Sales
Business Process Improvement
Vendor Management
Call Centers
Process Improvement
CRM
Operations Management
Quality Assurance
Service Delivery
Customer Satisfaction
Team Management
Team Leadership
Sales Operations
Human Resources
Customer Experience
Leadership
Customer Service
Performance Management
Telemarketing
Account Management
Business Development
Sales Management
Microsoft Office
Operations
Training
Customer Relationship Management Crm
Construction
Offshoring
Telecommunications
Business Process Outsourcing Bpo
Business Process Outsourcing
Customer Relationship Management
Marc Calumba Summary
Marc Calumba, based in Metro Manila, Philippines, is currently a Vice President Operations at UnifyCX. Marc Calumba brings experience from previous roles at InteLogix, GlowTouch Technologies, SYKES Philippines and Conduit Global. Marc Calumba holds a 2024 - 2026 Master's degree in Development Communication @ University of the Philippines Open University. With a robust skill set that includes BPO, Workforce Management, Outsourcing, Call Center, Inbound Marketing and more. Marc Calumba has 2 emails and 7 mobile phone numbers on RocketReach.
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