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Manuel Correa Location
El Paso, TX, US
Manuel Correa Work
Senior Business Engineer @ (February 2025 - Present)
Business Systems Engineer @ (December 2021 - February 2025)
Software Quality Manager @ (July 2020 - June 2023)
Business Engineer II @ (November 2018 - July 2020)
Contact Center Manager @ (October 2015 - October 2018)
Production Supervisor @ OSRAM SYLVANIA (January 2015 - October 2015)
Contact Center Operations (Agent → Quality → Trainer → Workforce → Manager) @ (May 2007 - January 2015)
Manuel Correa Education
Universidad Autónoma de Ciudad Juárez
Engineer's Degree (Industrial & Systems Engineering)
2011-2016
Universidad Autónoma de Ciudad Juárez
Manuel Correa Skills
Analytical Skills
Avaya Products
BPO
Business Analysis
Business Process
Business Process Improvement
CCaaS Migration & Strateg
CCass
Call Centers
Change Management
Contact Center Architecture
Continuous Improvement
Cross-functional Team Leadership
Customer Engagement
Customer Service
Cycle Counting
Genesys
Genesys Cloud
Interactive Voice Response (IVR)
Inventory Management
Leadership
Lean Manufacturing
Logistics
Logistics Management
Management
Manufacturing
Microsoft Office
Microsoft Power Apps
Microsoft Power Automate
Microsoft Power BI
Omnichannel CX Design
Operational Excellence
Operations Management
Outsourcing
Process Flow Documentation
Process Improvement
Process Improvement & Six Sigma
Production Planning
Program Management
Project Management
Project Planning
SAP
Salesforce Service Cloud
Six Sigma
Supply Chain
Supply Chain Management
Team Leadership
Team Management
Vendor Evaluation & Technology Roadmaps
VoIP protocols SIP
Workforce Optimization (WFO)
Business Development
Microsoft Excel
SQL
Training
Microsoft Word
Strategic Planning
Cross Functional Team Leadership
Manuel Correa Summary
Manuel Correa, based in El Paso, TX, US, is currently a Senior Business Engineer at DATAMARK, Inc.. Manuel Correa brings experience from previous roles at DATAMARK, Inc.. Manuel Correa holds a 2011 - 2016 Engineer's Degree in Industrial & Systems Engineering @ Universidad Autónoma de Ciudad Juárez. With a robust skill set that includes Analytical Skills, Avaya Products, BPO, Business Analysis, Business Process and more. Manuel Correa has 1 emails and 1 mobile phone numbers on RocketReach.
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