Contact Center Supervisor @ (May 2011 - June 2012)
Manager CIS Support Team @ (November 1999 - February 2022)
Sr Quality Assurance Analyst @ Aquila / KCP&L (May 2004 - May 2011)
Call Center Supervisor @ (August 2002 - May 2004)
Mandy Graves Education
Penn Valley Community College
Associates (Occupational Therapy)
1995-1998
Northwest Missouri State University 1994-1995
Mandy Graves Skills
Analysis
Business Analysis
Business Process
Call Center
Call Centers
Change Management
Coaching
Customer Service
Microsoft Excel
Microsoft Office
PeopleSoft
Process Improvement
Program Management
Project Management
Quality Assurance
Six Sigma
Strategic Planning
Training
Mandy Graves Summary
Mandy Graves, based in Kansas City, MO, US, is currently a Director Customer Systems Support and Delivery at Evergy. Mandy Graves brings experience from previous roles at Evergy, KCP&L and KCP&L: Kansas City Power & Light. Mandy Graves holds a 1995 - 1998 Associates in Occupational Therapy @ Penn Valley Community College. With a robust skill set that includes Analysis, Business Analysis, Business Process, Call Center, Call Centers and more. Mandy Graves has 1 emails and 2 mobile phone numbers on RocketReach.
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