Malcolm Bailey Email & Phone Number
Manager, Specialized Product Services and Support @ Medallia
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Malcolm Bailey Location
- Wadsworth, OH, US
Malcolm Bailey Work
- Manager, Specialized Product Services and Support @ (July 2026 - Present)
- Solutions Architecture, Manager @ (January 2023 - July 2026)
- Senior Solution Delivery Engineer @ (February 2022 - January 2023)
- Solution Delivery Engineer @ (March 2021 - February 2022)
- Integration Engineer @ (March 2014 - March 2021)
- Client Support Engineer Tier 2 @ (November 2011 - March 2014)
- Branch Support Analyst @ Norandex Building Materials (February 2009 - November 2011)
- Technical Services, Store System Engineer @ (October 2003 - July 2008)
Malcolm Bailey Education
- ITT Technical Institute-Strongsville
Associate of Applied Sciences (Computer Systems Networking and Telecommunications)
2001-2003
Malcolm Bailey Skills
- Agile Methodologies
- Application Programming Interfaces (API)
- Artificial Intelligence (AI)
- Avaya AES
- Avaya Aura
- Avaya Products
- Avaya Technologies
- CTI
- Call Center Architecture
- Call Center Development
- Call Routing
- Cisco Technologies
- Cloud Migration
- Contact Center Operations
- Contact Center Optimization
- Contact Center Strategy
- Contact Center Technology
- Contact Center Transformation
- Contact Center as a Service (CCaaS)
- Contact Centers
- Customer Experience
- Customer Experience Consulting
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Success
- Databases
- Enterprise Software
- Genesys
- ICM
- IT Consulting
- IVR
- Integration
- Key Performance Indicators
- Microsoft SQL Server
- People Management
- Presentation Skills
- Professional Services
- Program Management
- SMS
- SQL
- Servers
- Service Delivery Management
- Session Initiation Protocol (SIP)
- Software Deployment
- Software Documentation
- Software Installation
- Software as a Service (SaaS)
- Solution Architecture
- Solution Delivery
- Solution Implementation
- System Administration
- System Deployment
- Technical Analysis
- Technical Documentation
- Technical Leadership
- Technical Support
- Telephony
- Training
- Troubleshooting
- Unified Communications
- Voice over IP (VoIP)
- Windows Server
- Crystal Reports
- IIS
- Gvp
- Terminal Services
- Testing
- VPN
- VMware
- Remote Desktop
Malcolm Bailey Summary
- Malcolm Bailey, based in Wadsworth, OH, US, is currently a Manager, Specialized Product Services and Support at Medallia. Malcolm Bailey brings experience from previous roles at Medallia and Mindful. Malcolm Bailey holds a 2001 - 2003 Associate of Applied Sciences in Computer Systems Networking and Telecommunications @ ITT Technical Institute-Strongsville. With a robust skill set that includes Agile Methodologies, Application Programming Interfaces (API), Artificial Intelligence (AI), Avaya AES, Avaya Aura and more. Malcolm Bailey has 2 emails and 2 mobile phone numbers on RocketReach.
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