Director, Customer Success @ (January 2025 - October 2025)
Global Leader of MidMarket Customer Success Team @ (December 2023 - October 2025)
Manager, Customer Success Majors @ (May 2022 - December 2023)
Senior Customer Success Manager @ (October 2020 - May 2022)
Customer Success Manager @ (March 2019 - October 2020)
Customer Success Coach and Mentor @ (February 2023 - July 2023)
Client Success Manager @ (August 2017 - May 2018)
Client Success Manager @ (February 2017 - June 2017)
Account Associate, Customer Success Team Member @ (October 2014 - November 2015)
Restaurant Guest Service Management Intern @ (May 2013 - May 2014)
Madison Hall Education
City of Charlotte Civic Leadership Engagement Academy 2020-2021
Clemson University
Bachelor's of Science
2009-2014
Madison Hall Skills
Communication
Customer Escalation Management
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Customer Success
Customer Value
Enterprise Software
Event Management
Event Planning
Executive Leadership
Food & Beverage
Guest Service Management
Hospitality
Information Technology
Leadership
Management
Operations Management
People Development
People Management
Planning Budgeting & Forecasting
Post-Sales Strategy
Pre-sales
Project Planning
Restaurants
SaaS
Sales
Salesforce.com
Software as a Service (SaaS)
Training
Training & Development
Madison Hall Summary
Madison Hall, based in Brisbane City, QLD, AU, is currently a Senior Director, Customer Success at RingCentral. Madison Hall brings experience from previous roles at RingCentral. Madison Hall holds a 2020 - 2021 City of Charlotte Civic Leadership Engagement Academy. With a robust skill set that includes Communication, Customer Escalation Management, Customer Relationship Management (CRM), Customer Retention, Customer Service and more. Madison Hall has 2 emails and 1 mobile phone numbers on RocketReach.
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