2016 -now Head of Customer Service, Contact Centre and Compliance @
2012 -now Customer Relations Manager @
2012 -2012 Contact Centre Manager @ Greater Anglia
2001 -2005 Customer Relations @ Londonlines
1995 -2001 Retail Banking @
Lynsey Flack Education
University of Winchester
BA (Hons) (English with American Studies)
1992-1995
Meridian School, Royston 1989-1992
Greneway School, Royston, Hertfordshire
Lynsey Flack Skills
Transportation
Public Transport
Call Centers
Budgets
Railway
Operations Management
CRM
Team Building
Marketing Strategy
Marketing Communications
Process Improvement
Strategy
Change Management
Project Delivery
Stakeholder Management
Employee Engagement
Culture Change
Strategic Planning
Training
Customer Service
Rail
Contract Negotiation
Leadership
Microsoft Office
Business Planning
Contract Management
Public Relations
Management
Team Leadership
Service Delivery
Marketing Management
Program Management
Social Media
Corporate Communications
Recruiting
Sales Management
Business Process Improvement
Performance Management
Team Management
Sales
Marketing
Event Planning
Banking
Risk Management
Credit
Lynsey Flack Summary
Lynsey Flack, based in United Kingdom, is currently a Head of Customer Service, Contact Centre and Compliance at Greater Anglia. Lynsey Flack brings experience from previous roles at Greater Anglia, Londonlines and National Westminster Bank. Lynsey Flack holds a 1992 - 1995 BA (Hons) in English with American Studies @ University of Winchester. With a robust skill set that includes Transportation, Public Transport, Call Centers, Budgets, Railway and more. Lynsey Flack has 3 emails on RocketReach.
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