Lyall Johnson Email
Senior Manager: Customer Operations and AI Systems @ Mukuru
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Lyall Johnson Location
- Cape Town, WC, ZA
Lyall Johnson Work
- Senior Manager: Customer Operations and AI Systems @ (October 2025 - Present)
- Senior Customer Operations Manager @ (October 2023 - September 2025)
- Tier 2 Customer Support Manager @ (April 2021 - September 2023)
- Customer Support Manager @ (August 2010 - July 2020)
- Customer Service Agent @ Carphone Warehouse (February 2006 - July 2010)
Lyall Johnson Education
- Heathfield High School
Grade 12
2001
Lyall Johnson Skills
- AI & Automation Strategy
- Coaching
- Contact Center Management
- Culture Change
- Customer Experience (CX) Transformation
- Customer Relationship Management (CRM)
- Customer Support
- Data Analytics & Insight-Driven Decision Making
- Operational Execution
- Operational Governance & Performance Management
- Operations Management
- Performance Management
- Product Ownership & Roadmapping
- System Administration
- Team Management
- Workflow Management
- Zendesk
Lyall Johnson Summary
- Lyall Johnson, based in Cape Town, WC, ZA, is currently a Senior Manager: Customer Operations and AI Systems at Mukuru. Lyall Johnson brings experience from previous roles at Mukuru, Yola.com and Carphone Warehouse. Lyall Johnson holds a Grade 12 @ Heathfield High School. With a robust skill set that includes AI & Automation Strategy, Coaching, Contact Center Management, Culture Change, Customer Experience (CX) Transformation and more. Lyall Johnson has 1 emails on RocketReach.
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