Luz Toncel Email

Directora Experiencia de Clientes @ CustomerTrigger

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Luz Toncel Location

Santiago, CL

Luz Toncel Work

2026 - now Directora Experiencia de Clientes @
2025 - now Directora de experiencia de clientes (CX) @ LEP CONSULTING Asesoría & Estrategia Experiencia de Clientes (CX)
2023 - 2025 Subgerente de Experiencia de Clientes @
2022 - 2023 Subgerente Excelencia de Clientes en Operaciones @
2019 - 2022 Head of Marketing Personalizado @
2014 - 2019 Subgerente Inteligencia de Clientes @
2011 - 2014 Subgerente Customer Insights @
2009 - 2011 Jefe Customer Insights Servicios Financieros @
2006 - 2009 Jefe de Gestion del Conocimiento @ Banco de Chile
2004 - 2005 Directora Cualitativa de Investigacion de Mercados @ Synovate Chile
1999 - 2004 Analista de Service Account Manager (SAM). @

Luz Toncel Education

Universidad Adolfo Ibáñez
Curso de IA aplicada en Experiencia Clientes (CX). (Educational Leadership and Administration, General)
2025 - 2025
Pontificia Universidad Católica de Chile
Diplomado Marketing Digital (Marketing/Marketing Management, General)
2021 - 2022
Universidad Adolfo Ibáñez
Business Storytelling (Comunicacion)
2018 - 2018
Universidad Adolfo Ibáñez
Especializacion en Innovacion de Negocios (Innovation)
2011 - 2011
Universidad Adolfo Ibáñez
Diplomado en Comportamiendo del Consumidor (Marketing)
2004 - 2005
Universidad Metropolitana (VE)
Master of Business Administration (MBA) (Marketing/Marketing Management, General)
1999 - 2002
Universidad Católica Andrés Bello
(Recursos Humanos)
1991 - 1996

Luz Toncel Summary

Luz Toncel, based in Santiago, CL, is currently a Directora Experiencia de Clientes at CustomerTrigger. Luz Toncel brings experience from previous roles at LEP CONSULTING Asesoría & Estrategia Experiencia de Clientes (CX), Kaufmann Chile and Walmart Chile. Luz Toncel holds a 2025 - 2025 Curso de IA aplicada en Experiencia Clientes (CX). in Educational Leadership and Administration, General @ Universidad Adolfo Ibáñez.

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