Luis Varela Email & Phone Number
Customer Support Manager @ Hewlett Packard Enterprise
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Luis Varela Location
- Kuala Lumpur, MY
Luis Varela Work
- Customer Support Manager @ (March 2025 - Present)
- Manager IT Support and Operations Management @ (January 2021 - July 2024)
- Malaysia Head of IT @ (March 2022 - May 2023)
- Senior Service Delivery Manager @ (August 2020 - December 2020)
- Client Service Lead @ (May 2018 - July 2020)
- Senior Operations Manager @ (November 2015 - April 2018)
- Service Manager Lead Malaysia @ (August 2014 - September 2015)
- Global Service Manager @ (May 2013 - August 2014)
- Service Manager @ (May 2012 - May 2013)
- Situation Manager, Network Team Bank of America account @ (December 2010 - May 2012)
- Service Desk Tower Lead for Delphi account @ (April 2007 - November 2010)
- Team Leader @ (August 2006 - April 2007)
- Service Desk Agent @ (August 2004 - August 2006)
- Service Desk Analyst @ (January 2004 - August 2004)
- Manager of Production Control @ (January 1999 - July 1999)
Luis Varela Education
- Universidad Autónoma de Chihuahua
Bachelor's degree (International Relations)
1999-2006 - I.T.C.J
(Computer Programming)
1996-1998
Luis Varela Skills
- SLA
- ITIL
- Incident Management
- Service Desk
- Escalation
- Kepner-Tregoe Problem Solving
- Interview and Hiring
- Service Desk Management
- Service Management
- Problem Solving
- Senior Management Communications
- Continuous Improvement
- Process Improvement
- Root Cause Analysis
- Service Delivery
- IT Service Management
- VoIP
- Cross-functional Team Leadership
- IT Outsourcing
- IT Operations
- Networking
- Outsourcing
- Service Improvement
- IT Management
- HP
- ITIL v3 Foundations Certified
- Service Level Agreements Sla
- Sales
- Financial Analysis
- Accounting
- Microsoft Word
- Cross Functional Team Leadership
- Business Process Improvement
- Kepner Tregoe Problem Solving
- Business Development
- Service Level Agreements
Luis Varela Summary
- Luis Varela, based in Kuala Lumpur, MY, is currently a Customer Support Manager at Hewlett Packard Enterprise. Luis Varela brings experience from previous roles at Evonik, Maxis Business and BT. Luis Varela holds a 1999 - 2006 Bachelor's degree in International Relations @ Universidad Autónoma de Chihuahua. With a robust skill set that includes SLA, ITIL, Incident Management, Service Desk, Escalation and more. Luis Varela has 3 emails and 2 mobile phone numbers on RocketReach.
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