Luc Mercier Email & Phone Number
Sr. Manager IT Infrastructure and Network (Voice and DATA and Contact Center) @ VIA Rail Canada
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Luc Mercier Location
- Montreal, QC, CA
Luc Mercier Work
- Sr. Manager IT Infrastructure and Network (Voice and DATA and Contact Center) @ (January 2015 - Present)
- Sr. Manager, IT Systems and Network @ (June 2012 - December 2014)
- Sr. Manager, Service Desk and Operations @ (October 2009 - August 2014)
- Sr. Voice Network Administrator and Contact Centers support specialist @ (November 2005 - August 2009)
- Customer Service Manager, Contact Center Eastern Canada @ (June 1998 - October 2005)
- Sr. Telecom Administrator @ (January 1990 - June 1998)
- Bell Large Account Service Rep (BIS) @ (July 1987 - January 1990)
Luc Mercier Education
- VIA Rail
(Leadership school)
2014-2017 - Cegep Edouard Montpetit & Institut Teccart
DEC (2) (Electronic / Telecom and Accounting)
Luc Mercier Skills
- Telecommunications
- VoIP
- Data Center
- ITIL
- Switches
- Call Centers
- Networking
- Solution Architecture
- Call Center
- Vendor Management
- Integration
- Project Planning
- IT Management
- Project Management
- IT Operations
- System Deployment
- PMO
- Cisco Technologies
- IT Service Management
- Management
Luc Mercier Summary
- Luc Mercier, based in Montreal, QC, CA, is currently a Sr. Manager IT Infrastructure and Network (Voice and DATA and Contact Center) at VIA Rail Canada. Luc Mercier brings experience from previous roles at VIA Rail Canada and TELUS. Luc Mercier holds a 2014 - 2017 VIA Rail. With a robust skill set that includes Telecommunications, VoIP, Data Center, ITIL, Switches and more.
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