Lori Miller Email & Phone Number
Director of Workforce Management @ Elixir
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Lori Miller Location
- Phoenix, AZ, US
Lori Miller Work
- 2019 -now Director of Workforce Management @
- 2014 -2019 Sr. Workforce Manager @
- 2013 -2014 Sr. Workforce Planning Manager @ Direct Energy
- 2006 -2013 Workforce Manager @ CVS Caremark Corporation
- 1997 -2006 Workforce Manager @ Excell Services
Lori Miller Education
- Western International University
Bachelor of Business Administration (BBA) (Business, Management, Marketing, and Related Support Services)
2008-2011
Lori Miller Skills
- Microsoft Excel
- Statistical Analysis
- Financial Analysis
- Dashboards
- Teamwork
- Root Cause
- Management Consulting
- Knowledge Acquisition
- Critical Thinking
- Communication
- Capacity Planning
- Telecommunications Systems
- Reporting & Analysis
- Business Process Outsourcing (BPO)
- Verint Workforce Management
- Resource Planning
- Planning Budgeting & Forecasting
- Contact Center Operations
- Soft Skills
- Call Center Administration
- Project Management
- Analytical Skills
- Contact Center Management
- Analytics
- Quality Metrics
- Original Concepts
- Industry standards
- Presentations
- Staffing Plans
- De-escalation
- Process Improvement
- Call Center
- Forecasting
- Cross-functional Team Leadership
- Operations Management
- Data Analysis
- Performance Management
- Customer Service
- Management
- Process Scheduler
- Change Management
- Vendor Management
- Workforce Management
- Business Analysis
- Inventory Management
- Call Centers
- Outsourcing
- Project Planning
- Telecommunications
- Business Process Improvement
- Leadership
- Microsoft Office
- Cross Functional Team Leadership
- Training
Lori Miller Summary
- Lori Miller, based in Phoenix, AZ, US, is currently a Director of Workforce Management at Elixir. Lori Miller brings experience from previous roles at Apria Healthcare, Direct Energy, CVS Caremark Corporation and Excell Services. Lori Miller holds a 2008 - 2011 Bachelor of Business Administration (BBA) in Business, Management, Marketing, and Related Support Services @ Western International University. With a robust skill set that includes Microsoft Excel, Statistical Analysis, Financial Analysis, Dashboards, Teamwork and more. Lori Miller has 1 emails and 3 mobile phone numbers on RocketReach.
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