Lisa Smallman Email
Customer Experience Lead @ Sanctuary
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Lisa Smallman Location
- Stockport District, GB
Lisa Smallman Work
- Customer Experience Lead @ (February 2025 - Present)
- Customer Experience Lead @ Johnnie Johnson Housing (April 2024 - January 2025)
- Partner Operations Manager @ (February 2016 - April 2023)
- Partner Operations Manager @ (January 2020 - June 2021)
- Head of FMC @ (April 2019 - January 2020)
- People Centric Leader @ (April 2012 - February 2016)
- Head of Service - Small Business, Vodafone @ HEROtsc (January 2011 - April 2012)
- Customer Service Manager @ (November 2005 - June 2010)
- Call Centre Manager @ (January 2002 - January 2005)
- Sales Manager @ (January 1994 - January 2002)
- Sales Manager @ BUPA Insurance Ltd (January 1994 - January 2002)
Lisa Smallman Education
- Parrswood High School
Lisa Smallman Skills
- Account Management
- Analytical Skills
- BPO
- Business Planning
- Business Process Improvement
- Business Relationship Management
- Business Transformation
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Communication
- Contact Centers
- Content Management
- Continuous Improvement
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Support
- Employee Engagement
- Health Insurance
- Information Management
- Knowledge Base
- Knowledge Management
- Knowledge Sharing
- Leadership
- Managed Services
- Management
- Operations Management
- Outsourcing
- People Management
- Performance Management
- Process Improvement
- Project Delivery
- Project Planning
- Recruiting
- Sales
- Service Delivery
- Service Management
- Stakeholder Management
- Strategy
- Supplier Performance
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Time Management
- Vendor Management
- Human Resources
- Workforce Management
- Training
- Employee Training
- Training Delivery
- Key Performance Indicators
Lisa Smallman Summary
- Lisa Smallman, based in Stockport District, GB, is currently a Customer Experience Lead at Sanctuary. Lisa Smallman brings experience from previous roles at Johnnie Johnson Housing and Virgin Media. Lisa Smallman holds a Parrswood High School. With a robust skill set that includes Account Management, Analytical Skills, BPO, Business Planning, Business Process Improvement and more. Lisa Smallman has 4 emails on RocketReach.
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