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Lisa Oswald Location
New York, NY, US
Lisa Oswald Work
2018 -now Head of Customer Service, North America and Europe @
2011 -now Thought Leadership @
2013 -2018 Senior Vice President, Customer Service @
2011 -2013 Vice President, Customer Service @
1999 -2010 Vice President, Operations and Customer Service @
1992 -1999 Director, Customer Services @
Lisa Oswald Education
Boston College
B.S. (Marketing)
Lisa Oswald Skills
Customer Service
Project Management
Cross-functional Team Leadership
Operations Management
Customer Experience
Operational Efficiency
Service Excellence
Voice of the Customer Initiatives
BPO Vendor Mangement
Call center start-up
Phone Sales
Strategy
Vendor Management
E-commerce
New Business Development
Leadership
Call Center
Entrepreneurship
Social Media
Management
BPO
Sales
CRM
Strategic Partnerships
Customer Satisfaction
P&L Management
Telemarketing
Strategic Planning
Account Management
Customer Retention
Call Centers
Operational Risk
Outsourcing
Process Improvement
Start-ups
E Commerce
Cross Functional Team Leadership
Operations
Start Ups
Business Process Improvement
Customer Relationship Management Crm
Business Development
Salesforce.com
Product Development
Contact Centers
Business Process Outsourcing Bpo
Strategic Communications
Microsoft Excel
Business Process Outsourcing
Customer Relationship Management
Lisa Oswald Summary
Lisa Oswald, based in New York, NY, US, is currently a Head of Customer Service, North America and Europe at Travelzoo. Lisa Oswald brings experience from previous roles at Travelzoo and Priceline.com (The Priceline Group). Lisa Oswald holds a B.S. in Marketing @ Boston College. With a robust skill set that includes Customer Service, Project Management, Cross-functional Team Leadership, Operations Management, Customer Experience and more. Lisa Oswald has 2 emails and 3 mobile phone numbers on RocketReach.
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