2017 -
now Advisor and Consultant: Operations and CSat @ Voccent (connecting cultures)
2019 -
now Head of Operations and Customer Support @
2020 -
now Head of Operations, Customer Success, Projects and Programs @
2018 -
2020 Cloud Services Operations @
2014 -
2017 Sr. Program Manager @
2013 -
2014 Sr. Technical Business Analyst @
2011 -
2012 Head of Global Support and Customer Satisfaction @
2008 -
2010 Director of Global Proactive support @
2006 -
2008 Americas Region - Support Director @ Comverse - USA
2003 -
2006 Section Leader -R and D support, QA, Product Improvement @ Comverse Network Systems - Israel
Lev Kaufman Education
Heriot-Watt University 2001
-
2003
Telecommunications University (St. Petersburg)
St. Petersburg Mussorgsky College Of Music
Lev Kaufman Skills
Business Process Improvement
Cross-functional Team Leadership
Program Management
Integration
Product Management
Mobile Devices
Professional Services
Management
Pre-sales
Quality Assurance
Team Leadership
VoIP
Technical Support
IP
Software Project Management
System Deployment
SIP
Cloud Computing
Agile Methodologies
Customer Satisfaction
Leadership
Mobile Technology
SaaS
Enterprise Software
Change Management
Customer Experience Management
SDLC
Start-ups
Operations Management
Process Improvement
Big Data
Semantic Technologies
Cloud Applications
Cloud-based
Proactive Monitoring
Agile Testing
Account Management
System Architecture
Analytics
JIRA
Confluence
Python
No SQL DB
Project Management
Business Analysis
Requirements Analysis
Vendor Management
Customer Relationship Management (CRM)
Business Development
Business Strategy
Lev Kaufman Summary
Lev Kaufman, based in Hollis, NH, US, is currently a Head of Operations and Customer Support at True Flood Risk. Lev Kaufman brings experience from previous roles at Voccent (connecting cultures), 1LineSoft, Bose Corporation and Verizon. Lev Kaufman holds a 2001 - 2003 Heriot-Watt University. With a robust skill set that includes Business Process Improvement, Cross-functional Team Leadership, Program Management, Integration, Product Management and more. Lev Kaufman has 4 emails and 2 mobile phone numbers on RocketReach.
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