Lena Patrick Location
- Austin, TX, US
Lena Patrick Work
- 2020 -now Service Desk Technician @
- 2017 -now Brand Ambassador @ Perfect 10 Promotions
- 2019 -2020 Workforce Management Analyst, and Member Services Representative @
- 2019 -2020 Front Desk Clerk @
- 2019 -2019 SME Product Specialist @
- 2018 -2019 Seasonal Team Lead @
- 2018 -2018 Overnight Technical Support @
- 2010 -2013 Sales Support, CSR and Technician Dispatch - DISH Network @
- 2017 -2018 Front Desk Clerk @
- 2015 -2017 Workforce Analyst - Real Time (Call Center Operations) -- Weekend Overnight @ Trusource Labs
- 2014 -2015 Real Time Manager and Real Time Analyst -- Part Time Overnight Coverage 1:30AM - 6:30AM @ Trusource Labs
- 2013 -2014 Product Quality Insight Agent @ Trusource Labs
- 2009 -2010 Secretary and Jr. Accountant @ Travis Williamson, Attorney at Law
- 2007 -2009 Assistant Title and Contract Handler @ Wally Tingley & Associates
- 2014 -2015 Senior Tech Support @ Trusource Labs
Lena Patrick Education
- Austin Community College
Graphics Technology AOS (Illustration and Graphic Design)
2005-2014 - LBJ high
High School Diploma (Math and Science Academy)
1999-2003
Lena Patrick Skills
- Customer Service
- Sales
- Call Centers
- Account Management
- Customer Experience
- Customer Satisfaction
- Data Entry
- Sales Management
- Mobile Applications
- Graphic Design
- Technical Support
- Information Architecture
- Telecommunications
- Sales Operations
- Retail Sales
- Typography
- Vector Illustration
- Watercolor
- Dispatching
- Customer Relations
- Order Management
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Adobe Creative Suite
- Salesforce.com
- Team Leadership
- Management
- Team Building
- Creative Solutions
- Inbound Marketing
- Advertising Management
- Social Media Integration
- Brand Implementation
- Concept Generation
- Computer Aided Dispatch
- Sales Support Tools
- Root Cause Problem Solving
- Workforce Management
- Performance Metrics
- Case Management
- Ticketing Tools
- Customer Success
- Product Development
- Product Launch
- Information Graphics
- Video Editing
- Non-linear Editing
- Adobe InDesign
- Page Layout
Lena Patrick Summary
- Lena Patrick, based in Austin, TX, US, is currently a Service Desk Technician at Verdtek. Lena Patrick brings experience from previous roles at Perfect 10 Promotions, Alorica, Foundation Communities | Dallas Community Tax Centers and TaskUs. Lena Patrick holds a 2005 - 2014 Graphics Technology AOS in Illustration and Graphic Design @ Austin Community College. With a robust skill set that includes Customer Service, Sales, Call Centers, Account Management, Customer Experience and more. Lena Patrick has 2 emails and 1 mobile phone numbers on RocketReach.
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