Laurent Volkoff Email & Phone Number
Head of support methods at konecta Maroc - Global Ops community leader-Club 15 President @ Comdata France
Laurent Volkoff's Location
Morocco
Laurent Volkoff's Work
- Head of support methods at konecta Maroc - Global Ops community leader-Club 15 President @ Comdata France
- Head of support methods and communication at Comdata Maroc - Club 15 President @ Comdata Maroc
- Organisational Development Director @ Comdata Maroc
- Responsable Pédagogique @ INTELCIA
- Regional Learning and Development Manager @ Sitel UK & Ireland
- Responsable qualité formation centre interne Pilote @ SFR
- Directeur formation Maroc @ b2s – Business Support Services
- Formateur en management @ AOL France-Neuf Cegetel-SFR
- Formateur and Superviseur Acquisition ,Fidélisation, Service client @ AOL France
- Sales Trainer @ AOL
Laurent Volkoff's Education
- Aix-Marseille Université
Doctorat en sciences de l'éducation - PHD Research (Formation Leadership des managers)
2008 - 2013 - Aix-Marseille Université
Dea- Master recherche Le charisme (Sciences de l'éducation)
2006 - 2007 - Aix-Marseille Université
Master 2 (M2) (Accompagnement de la formation)
2005 - 2006
- Irish management institute Dublin
National Certificate in Customer Service Management
1999 - 2001 - USIU EF San Diego Californie
Capacité en Anglais (Écriture créative)
1995 - 1996 - IPRA école des ventes Roubaix
Brevet consulaire des chambres de commerce
1993 - 1995
Laurent Volkoff's Skills
- Leadership
- Centre Dappel
- Gestion des performances
- Centre d'Appel
- Train the Trainer
- Customer Satisfaction
- Team Management
- Satisfaction du client
- Gestion de projet
- Contact Centers
Laurent Volkoff's Summary
Laurent Volkoff, based in Morocco, is currently a Head of support methods at konecta Maroc - Global Ops community leader-Club 15 President at Konecta Maroc, bringing experience from previous roles at Comdata Maroc, INTELCIA and Sitel. Laurent Volkoff holds a 2008 - 2013 Doctorat en sciences de l'éducation - PHD Research in Formation Leadership des managers @ Aix-Marseille Université. With a robust skill set that includes Leadership, Centre Dappel, Gestion des performances, Centre d'Appel, Train the Trainer and more, Laurent Volkoff contributes valuable insights to the industry. Laurent Volkoff has 2 emails and 2 mobile phone numbers on RocketReach.
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