Laurent Deville Email
Senior Manager Solutions Consulting - France and NW Africa @ Genesys
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Laurent Deville Location
- Paris, FR
Laurent Deville Work
- 2022 - now Senior Manager Solutions Consulting - France and NW Africa @
- 2019 - 2022 Manager Solutions Consulting - France and NW Africa @
- 2017 - 2019 Senior Solutions Consultant @
- 2015 - 2017 Senior Solutions Consultant @
- 2009 - 2015 Customer Experience and Pre Sales Manager @
- 2003 - 2009 Business Unit Manager specialized in Customer Experience (Contact Center and CRM) @
- 2000 - 2003 Consultant and CTI Competency Leader @
- 1999 - 2000 IT intern @
Laurent Deville Education
- Isep - École d'ingénieurs du numérique
(Computer Science)
1997 - 2000 - Lycée Janson-de-Sailly
Classes préparatoires - Undergraduate Studies, in Higher Maths and Physics (Mathematics classes for entering Engineering Graduate School.)
1994 - 1997 - Lycée Jean-Baptiste Say
High School Diploma: « Baccalauréat C » (honours Maths and science Major)
1991 - 1994 - Collège Jean-Baptiste Say 1987 - 1991
Laurent Deville Skills
- Pre-sales
- CTI
- Contact Centers
- Telecommunications
- Genesys
- Integration
- SIP
- VoIP
- Call Center
- IP
- CRM
- IVR
- Solution Selling
- Customer Experience
- Telephony
- Routing
- ACD
- Managed Services
- Cloud Computing
- Professional Services
- Cisco Technologies
- Mobile Devices
- Customer Service
- Sales Support
- project Management
- Siebel
- Telecommunication Industry
- billing integration
- service client
- Sales strategy
- Customer Satisfaction
- Bid Process Management
- Cisco ICM
- Team Leadership
- MOA
- MOE
- Directory Assistance
- WFM
- Voice self service
- Speech Recognition
- Nuance
- Voice recording
- NICE
- Quality Management
- Social Media
- Microsoft Dynamics
- New Business Development
- Accreditation
- ITIL
- Team Management
- Solutions
- Training
- Alcatel
- Multinational
- Pre Sales
Laurent Deville Summary
- Laurent Deville, based in Paris, FR, is currently a Senior Manager Solutions Consulting - France and NW Africa at Genesys. Laurent Deville brings experience from previous roles at Genesys, Genesys | Interactive Intelligence and Alcatel-Lucent (company no longer exists). Laurent Deville holds a 1997 - 2000 Isep - École d'ingénieurs du numérique. With a robust skill set that includes Pre-sales, CTI, Contact Centers, Telecommunications, Genesys and more. Laurent Deville has 2 emails on RocketReach.
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