Laurence Santillo Email

Service Transformation Manager, Everyday Banking @ Bank of Ireland

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Laurence Santillo's Location

County Dublin, Ireland

Laurence Santillo's Work

Service Transformation Manager, Everyday Banking @ Bank of Ireland
Project Manager, Group Technology and Customer Solutions @ Bank of Ireland
Process Team Lead - Digital Process Specialist- Daily Banking @ KBC Bank Ireland

Global Customer Experience Process Excellence Change Agent at Ingersoll Rand - Order Management @ Ingersoll Rand
Customer Experience Manager - EMEA Order Management - Industrial Equipment @ Ingersoll Rand
Customer Account Manager, Product Technical Support, EMEA @ Ingersoll Rand
Consultant. Beta Tester @ Star Alliance
Reservations Sales Associate @ Hyatt Hotels Corporation
EMEA Customer Service Team Manager- Frequent Traveller and Online services @ Lufthansa InTouch
Retail Sales Assistant @ Dunnes Stores

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Laurence Santillo's Education

Irish Management Institute
Post-Graduate Professional Diploma in Leadership (Leadership)
2020 - 2021
Ingersoll Rand University
Lean Leader Development Program -2 (Lean Methodologies)
2019 - 2019
Ingersoll Rand University
Lean Leader Development Program (Lean Methodologies -1)
2018 - 2018

LQRA
ISO9001:2015 (Audit)
2017 - 2017
Volkshochschule Wiesbaden, Germany & Bundesamt für Migration und Flüfhtlinge, Frankfurt
TELC – Zertifikat Deutch (Grade 1) (German Studies)
2007 - 2009
Lettres Superieures, Ecole préparatoire aux Grandes Ecoles, Toulon, Lycée Dumont d'Urville
English Studies (English Language and Literature, French Language and Literature, Philosophy, History , Spanish)
1992 - 1993
Universite d’AEP
Bachelor's degree (English and American Literature and Civilisation)
1993 - 1996
PMI® Registered Education Provider |
Certification (Agile transformation)
2023 - 2023

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Laurence Santillo's Skills

Team Building
PowerPoint
Customer Relations

Planning
Account Management
Forecasting
Customer Satisfaction
English
Team Management
Excel

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Laurence Santillo's Summary

Laurence Santillo, based in County Dublin, Ireland, is currently a Service Transformation Manager, Everyday Banking at Bank of Ireland, bringing experience from previous roles at Bank of Ireland, KBC Bank Ireland and Ingersoll Rand. Laurence Santillo holds a 2020 - 2021 Post-Graduate Professional Diploma in Leadership in Leadership @ Irish Management Institute. With a robust skill set that includes Team Building, PowerPoint, Customer Relations, Planning, Account Management and more, Laurence Santillo contributes valuable insights to the industry. Laurence Santillo has 3 emails on RocketReach.