#MakeSomeonesDayEveryDay Lufthansa InTouch is the Competence Centre for customer service to passengers of Lufthansa and related airlines. We cover the entire range of services for airline travelers. This includes call, claim and email handling as well as ticketing, Web and Social Media support. Lufthansa InTouch operates from six Customer Service Centers worldwide. Headquarters are based in Berlin, Germany. About 3000 Customer Service Consultants assist our clients in more than 26 languages, 24 hours daily. As a 100 percent subsidiary of the Lufthansa Commercial Holding, Lufthansa InTouch provides mainly services for all major Lufthansa markets and its brands. The proficiency of our staff combined with over a decade of experience in Customer Service, enables Lufthansa InTouch to lead by example in the competitive customer service environment.
| Website | http://lh-intouch.com |
| Revenue | $417.4 million |
| Employees | 1,160 (767 on RocketReach) |
| Founded | 1999 |
| Phone | +49 30 40570810 |
| Technologies |
JavaScript
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HTML
,
PHP
+65 more
(view full list)
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| Industry | Airlines and Aviation, Customer Service, Travel Support, Reservations, Direct Sales, Baggage Claims, Technical Support |
| Web Rank | 2 Million |
| Keywords | Passenger Services, Call Center Services, Email Support, Airline Claims, Travel Assistance, Customer Support, Aviation Services, Travel Support Services, Airline Communication, Claims Management, Customer Care, Contact Center, Travel Solutions, Handling Services, Travel Management, Airline Support |
| Competitors | Delta Air Lines, United Airlines, American Airlines, Southwest Airlines, Qatar Airways, British Airways, Air Canada, Singapore Airlines, Swiss International Air Lines, Lufthansa Group +39 more (view full list) |
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Lufthansa InTouch Questions
The Lufthansa InTouch annual revenue was $417.4 million in 2026.
Alexander Karst is the Managing Director (CEO) of Lufthansa InTouch.
767 people are employed at Lufthansa InTouch.
Top Lufthansa InTouch Employees
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2
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Peter Neethling
Head of IT Operations at Lufthansa InTouch
Cape Town, WC, ZA1 -
Ian Ohlson
Director at Lufthansa InTouch
Cape Town, WC, ZA24 -
Roman Tesar
Site Operations Manager Berlin at Lufthansa InTouch
South Moravian Region, Czechia1 -
Jeanine Brink
Human Resources Manager at Lufthansa InTouch
Cape Town, WC, ZA11
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