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Lauren Eley Location
New York, NY, US
Lauren Eley Work
2023 -now Director, Customer Care | North America and LATAM @
2020 -2023 Regional Manager, Customer Care Operations | Australia and New Zealand @
2017 -2020 Head of Customer Experience | APAC @
2016 -2017 Regional Manager, Customer Service and Sales Performance | UK and Scandinavia @
2013 -2016 Regional Manager, Customer Service and Sales Performance | UK @
2012 -2013 Manager, Service and Sales Performance | North West England, Scotland and Northern Ireland @
2011 -2012 Operations Manager @
2008 -2011 Rental Sales Agent @
Lauren Eley Education
University of Liverpool 2005-2008
Loreto Grammar School, Cheshire
Lauren Eley Skills
Sales Management
Ancillary Revenue
Ancillary Benefits
Performance Management
Performance Improvement
Behavioural Change
Coaching
Customer Service
Presentations
Operations Management
Key Performance Indicators
Driving Results
Driving Performance
Classics
Car Rental
Process Improvement
Pricing
Recruiting
Sales Process
Customer Satisfaction
Customer Experience
Customer Retention
Management
Team Leadership
Sales
Public Speaking
HR
Strategy
Business Strategy
Lauren Eley Summary
Lauren Eley, based in New York, NY, US, is currently a Director, Customer Care | North America and LATAM at Audible. Lauren Eley brings experience from previous roles at Audible, Inc. and Avis Budget Group International. Lauren Eley holds a 2005 - 2008 University of Liverpool. With a robust skill set that includes Sales Management, Ancillary Revenue, Ancillary Benefits, Performance Management, Performance Improvement and more. Lauren Eley has 4 emails on RocketReach.
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