Laura Plata Email & Phone Number
Director of Employee Experience @ Copa Airlines
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Laura Plata Location
- Panama
Laura Plata Work
- 2014 -now Director of Employee Experience @
- 2010 -2014 In Flight Standards, Service and Training Director @
- 2008 -2010 Internal Communications and Corporate Social Responsibility Director @
- 2006 -2008 Customer Experience and Quality Services Sr. Manager @
- 2003 -2006 Area Manager - Customer Care, Quality and Tech Support @
- 2002 -2003 Business Analyst @
- 2001 -2002 Process Improvement Manager @
Laura Plata Education
- Ryerson University
Post graduate Degree (Project Management)
2002-2002 - Lindenwood University
MBA (Finanzas)
2000-2001 - Universidad Católica Santa María La Antigua
Lic. Ingenieria Industrial (Business Administration and Management, General)
1995-1999 - Ryerson University
Project Management
Laura Plata Skills
- Airlines
- Customer Experience Management
- Airline Management
- Corporate Communications
- Customer Service Training
- Internal Communications
- Culture Change
- Customer Service Operations
- Training Delivery
- Quality Assurance
- Leadership Development
- Team Leadership
- Business Process Improvement
- Project Planning
- Project Management
- Strategic Planning
- Spanish
- Call Center Administration
- MS Project
- Teamwork
- Liderazgo de equipos
- Planeamiento de proyectos
- Planificación estratégica
- Administración y dirección de empresas
- Mejora de procesos
- Aerolíneas
- Capacitación
- Entrenamiento
- Management
- Mejora de procesos de negocio
- Trabajo en equipo
- Process Improvement
- Business Strategy
- Training
- Operations Management
- Administración de la producción
- Estrategia
- Negociación
- Estrategia empresarial
- Gestión de proyectos
- Business Analysis
- Microsoft Excel
- Social Media
- PowerPoint
Laura Plata Summary
- Laura Plata, based in Panama, is currently a Director of Employee Experience at Copa Airlines. Laura Plata brings experience from previous roles at Copa Airlines and Dell. Laura Plata holds a 2002 - 2002 Post graduate Degree in Project Management @ Ryerson University. With a robust skill set that includes Airlines, Customer Experience Management, Airline Management, Corporate Communications, Customer Service Training and more. Laura Plata has 1 emails and 2 mobile phone numbers on RocketReach.
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