Manager, Customer Success @ (April 2021 - April 2022)
Laura Lam Education
Southern New Hampshire University
Master of Science - MS (Health/Health Care Administration/Management)
2018-2020
California State University, Los Angeles
Bachelor of Science - BS (Biology, General)
2012-2017
Laura Lam Skills
Account Management
Analytical Skills
Business Strategy
Client Confidentiality
Communication
Confidentiality
Continuous Improvement
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Service
Data Analysis
Leadership
Leadership Development
Management
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Onboarding
Operational Planning
Operations Management
Organizational Leadership
Relationship Building
Reliability
Service-Level Agreements (SLA)
Standard Operating Procedure (SOP)
Strategic Communications
Strategic Partnerships
Strategic Planning
Strategy
Team Building
Team Leadership
Time Management
Laura Lam Summary
Laura Lam, based in Los Angeles, CA, US, is currently a Sr. Manager, Operations at CareRev. Laura Lam brings experience from previous roles at CareRev. Laura Lam holds a 2018 - 2020 Master of Science - MS in Health/Health Care Administration/Management @ Southern New Hampshire University. With a robust skill set that includes Account Management, Analytical Skills, Business Strategy, Client Confidentiality, Communication and more. Laura Lam has 1 emails and 1 mobile phone numbers on RocketReach.
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