Laura Brooks's Location

Los Angeles, CA, US

Laura Brooks's Work

  • Principal @ Laura Brooks CX Consultancy
  • Vice President, Innovation and Strategy @ Satmetrix
  • Vice President, Research and Consulting @ Satmetrix

Laura Brooks's Education

  • Rice University

    Doctor of Philosophy - PhD

  • Rice University

    Master of Arts - MA

  • Duke University

    Bachelor of Science - BS

Laura Brooks's Skills

  • Net Promoter Score
  • Analytics
  • Customer Experience
  • Strategy
  • Customer Loyalty Measurement
  • Thought Leadership
  • Brand Loyalty
  • Building Customer Loyalty
  • Return on Investment
  • CRM

Laura Brooks's Summary

Laura Brooks, based in Los Angeles, CA, US, is currently a Principal at Laura Brooks CX Consultancy, bringing experience from previous roles at Satmetrix Systems and PECS - Willis Towers Watson. Laura Brooks holds a Doctor of Philosophy - PhD @ Rice University. With a robust skill set that includes Net Promoter Score, Analytics, Customer Experience, Strategy, Customer Loyalty Measurement and more, Laura Brooks contributes valuable insights to the industry. Laura Brooks has 1 email on RocketReach.

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