Latisha Wright Email & Phone Number
Currently seeking Call Center, Customer Success or Customer Service Director employment
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Latisha Wright Location
- Aurora, CO, US
Latisha Wright Work
- 2024 -now Currently seeking Call Center, Customer Success or Customer Service Director employment @ Self-employed
- 2021 -2024 Director of Strategic Staffing @
- 2019 -2021 Senior Operations Manager, Member Services Contact Center @
- 2016 -2019 Operations Manager, Member Services Contact Center @
- 2014 -2016 Manager, Client Service Unit, Health Plan Service Administration @
- 2014 -2014 Project Manager @
- 2012 -2014 Quality Assurance Auditor and Process Improvement Specialist @
- 2011 -2012 Case Resolution Specialist @
- 2008 -2009 Lead Business Analyst (Federal Employee Program) @
- 2006 -2008 Operations Supervisor (Federal Employee Program) @
- 2004 -2006 Performance Guarantee Audit Supervisor @
- 2002 -2004 Senior Auditor, Quality and Performance Guarantee Teams @
- 2000 -2002 Senior Quality and Training Analyst, Provider Service @
- 1998 -2000 Quality and Training Analyst, Provider Service @
- 1996 -1998 Provider Service Representative @
Latisha Wright Education
- Hampton University
Bachelor’s Degree (Business, Management, Marketing, and Related Support Services)
Latisha Wright Skills
- Business Insights
- System Implementations
- Service-Level Agreements (SLA)
- Creative Problem Solving
- Customer Success
- Customer Engagement
- Business Metrics
- Call Center Leadership
- Vendor Management
- Cross-functional Collaborations
- Contact Center Strategy
- Business Development
- Problem Solving
- Operational Excellence
- Negotiation
- Executive Visibility
- Presentations
- Business Process Outsourcing (BPO)
- Labor Relations
- Labor Management
- Soft Skills
- Contact Centers
- Customer Experience
- Organizational Development
- Interpersonal Skills
- Talent Management
- Temporary Staffing
- Hiring
- Microsoft Excel
- Team Leadership
- Employee Engagement
- Continuous Improvement
- Customer Satisfaction
- Customer Service Management
- Strategic Thinking
- Teamwork
- Communication
- Microsoft Office
- Leadership
- Management
- Customer Service
- Training
- Coaching
- Team Building
- Project Management
- Microsoft Word
- Sales
- Process Improvement
- Program Management
- Strategy
- Employee Benefits
- Business Analysis
- Business Process Improvement
- Social Media
- Auditing
- Strategic Planning
- Financial Analysis
Latisha Wright Summary
- Latisha Wright, based in Aurora, CO, US, is currently a Currently seeking Call Center, Customer Success or Customer Service Director employment at Self-employed. Latisha Wright brings experience from previous roles at Kaiser Permanente. Latisha Wright holds a Bachelor’s Degree in Business, Management, Marketing, and Related Support Services @ Hampton University. With a robust skill set that includes Business Insights, System Implementations, Service-Level Agreements (SLA), Creative Problem Solving, Customer Success and more. Latisha Wright has 2 emails and 3 mobile phone numbers on RocketReach.
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