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Lane Smith Location
Hopkinton, MA, US
Lane Smith Work
Senior Director, Technical Support Operations and Scale @ (July 2026 - Present)
Director of Customer Experience @ (December 2025 - July 2026)
Vice President, Global Customer Support @ (February 2024 - May 2025)
Senior Director of Technical Support @ (February 2022 - February 2024)
Senior Director of Technical Customer Support, Americas @ (July 2021 - January 2022)
Senior Director of Customer Success, North America @ (April 2021 - July 2021)
Director of Service Delivery, North America @ (April 2019 - May 2021)
Senior Customer Support Manager @ (November 2017 - April 2019)
Manager, Customer Support @ (June 2016 - November 2017)
Senior Support Engineer @ (July 2014 - June 2016)
Core Support Engineer @ (February 2013 - July 2014)
Technical Support Engineer @ (May 2011 - February 2013)
Help Desk Support @ (October 2010 - May 2011)
Account Manager @ (June 2008 - November 2008)
Account Executive @ (May 2007 - May 2008)
Account Manager @ (August 2005 - April 2007)
Lane Smith Education
University of Massachusetts Lowell
(History)
2011-2013
Lane Smith Skills
Cloud Computing
Technical Support
Managed Services
Networking
Troubleshooting
SaaS
Management
Microsoft Exchange
Windows Server
Mimecast
Software as a Service (SaaS)
Lane Smith Summary
Lane Smith, based in Hopkinton, MA, US, is currently a Senior Director, Technical Support Operations and Scale at Tenable. Lane Smith brings experience from previous roles at Corelight, Qualys, Snyk and Cybereason. Lane Smith holds a 2011 - 2013 University of Massachusetts Lowell. With a robust skill set that includes Cloud Computing, Technical Support, Managed Services, Networking, Troubleshooting and more. Lane Smith has 1 emails and 3 mobile phone numbers on RocketReach.
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