2024 -
2025 Vice President, Global Customer Support @
2022 -
2024 Senior Director of Technical Support @
2021 -
2022 Senior Director of Technical Customer Support, Americas @
2021 -
2021 Senior Director of Customer Success, North America @
2019 -
2021 Director of Service Delivery, North America @
2017 -
2019 Senior Customer Support Manager @
2016 -
2017 Manager, Customer Support @
2014 -
2016 Senior Support Engineer @
2013 -
2014 Core Support Engineer @
2011 -
2013 Technical Support Engineer @
2010 -
2011 Help Desk Support @
2008 -
2008 Account Manager @
2007 -
2008 Account Executive @
2005 -
2007 Account Manager @
Lane Smith Education
University of Massachusetts Lowell
(History)
2011
-
2013
Lane Smith Skills
Cloud Computing
Technical Support
Managed Services
Networking
Troubleshooting
SaaS
Management
Microsoft Exchange
Windows Server
Mimecast
Software as a Service (SaaS)
Lane Smith Summary
Lane Smith, based in Hopkinton, MA, US, is currently a Director of Customer Experience at Corelight. Lane Smith brings experience from previous roles at Qualys, Snyk, Cybereason and Mimecast. Lane Smith holds a 2011 - 2013 University of Massachusetts Lowell. With a robust skill set that includes Cloud Computing, Technical Support, Managed Services, Networking, Troubleshooting and more. Lane Smith has 5 emails and 2 mobile phone numbers on RocketReach.
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