Kumar Dev Email & Phone Number
Head of Service Excellence @ Havells India Ltd
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Kumar Dev Location
- Noida, UP, IN
Kumar Dev Work
- 2023 -now Head of Service Excellence @
- 2023 -2023 Executive Vice President - Service Delivery @
- 2020 -2020 HOD Service - Jumbo Electronics @
- 2019 -2020 Vice President - Head of Service Operations @
- 2017 -2019 Founder Director @
- 2017 -2017 National Head - Project Surya (Customer Satisfaction) @
- 2013 -2016 Regional Service Manager - North India @
- 2008 -2013 Head of Customer Experience and Contact Center @
- 2007 -2013 Head of Strategy and IT System – South West Asia @
- 2005 -2013 Head of Service Tracking, Warranty management and Product Support @
- 2000 -2002 Branch Manager - Consumer Service @
- 1997 -2000 Assistant Manager - Service @
- 1995 -1996 Graduate Engineer Trainee @ K.G.K Compressors Ltd
Kumar Dev Education
- University of East Anglia
Master of Business Administration - MBA (Marketing)
2002-2005 - Manipal Institute of Technology
Bachelor of Engineering (Industrial & Production Engineering)
1991-1995
Kumar Dev Skills
- Six Sigma
- Services Marketing
- Public Speaking
- Sales Operations
- Customer Satisfaction
- Business Development
- Supply Chain Management
- Team Management
- Strategic Planning
- Strategy
- Microsoft Office
- Operations Management
- Risk Management
- Marketing
- Training
- Core Competences
- Customer Service
- Project Planning
- Business Strategy
- Management
- Project Management
- MIS
- Field Service
- Result Oriented
- CRM
- Warranty
- SQL
- Microsoft Word
- Customer Relationship Management Crm
- Leadership
- Customer Experience
- Amc
- Consulting
- Start Ups Management
- Dealer Meets
- Consumer Electronics
- Account Management
- Artificial Intelligence Ai
- Start Ups
- Data Analysis
- Vendor Management
- Innovation Management
- Customer Surveys
- Net Promoter Score
- Disruptive Technologies
- Extended Warranty
- Customer Satisfaction Research
- Blockchain
- Customer Engagement
- Kra
- Service Delivery
- Customer Relationship Management
- Artificial Intelligence
Kumar Dev Summary
- Kumar Dev, based in Noida, UP, IN, is currently a Head of Service Excellence at Havells India Ltd. Kumar Dev brings experience from previous roles at Onsitego, Jumbo Electronics Company Limited (LLC), OneAssist Consumer Solutions and 3S Touch Service Solutions Pvt. Ltd.. Kumar Dev holds a 2002 - 2005 Master of Business Administration - MBA in Marketing @ University of East Anglia. With a robust skill set that includes Six Sigma, Services Marketing, Public Speaking, Sales Operations, Customer Satisfaction and more. Kumar Dev has 2 emails and 2 mobile phone numbers on RocketReach.
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