Krung Thai Computer Services Co., LTD. Technology Stack

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

IBM Cognos is a suite of business intelligence and performance management software, that includes dashboards, reports, forecasting, visualization & automation.

Dell EMC Disaster Recovery allows enterprises to copy backed-up VMs from their on-premise environments to the public cloud (AWS, Azure, etc.) for the orchestration and automation of DR testing, DR fail-over and failback of Tier 2 workloads to/from the cloud in a disaster scenario.

Dell EMC Hardware is a data management solutions and storage software suite designed for cloud environments. These products enable users to store, manage, protect, and analyze data in a multi-cloud environment, optimize IT infrastructure including servers, storage, data protection, converged and hyper-converged solutions as well as securely deploy applications on a public cloud.

IBM CICS Transaction Server is a family of scalable general-purpose transaction processing solutions

IIS (Internet Information Services) is an extensible web server created by Microsoft for use with Windows NT family

SAP Cloud Platform is the agile platform-as-a-service (PaaS) for digital transformation, with comprehensive application development services and capabilities that allows businesses to collect, manage, analyze and leverage information of all types.

SAP NetWeaver enables the composition, provisioning, and management of applications across a heterogeneous software environment

VMware, Inc. is a compute, cloud, mobility, networking, and security infrastructure software to businesses in the united states and internationally.

IBM Data Warehouse offers on-premises, on-cloud and integrated appliance data warehouse solutions, providing organizations with a high-performance and flexible data analytics foundation that delivers predictive insight for more data-driven decision-making.

Kaspersky is a suite of antivirus and internet security protection software designed for homes, small, medium and enterprise business. These products enable users to protect computer and mobile devices against viruses and other threats, remove advertisements and unused applications, and secure sensitive information during online access. Products include Kaspersky Anti-Virus, Kaspersky Internet Security, Kaspersky Total Security, Kaspersky Security Cloud, and Kaspersky Endpoint Security Cloud.

Splunk's operational intelligence platform helps unearth intelligent insights from machine data.

Verodin is a business platform that provides organizations with the evidence needed to measure, manage, and improve their cybersecurity effectiveness.

Microsoft Project helps users plan projects and collaborate from virtually anywhere with the right tools for project managers, project teams, and decision makers.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Oracle 10g is the first database designed for enterprise grid computing, the most flexible and cost effective way to manage information and applications

Oracle9i is an internet-ready object-relational database management system (DMS) designed for application and web developers.

Oracle Real Application Cluster helps in accessing multiple severs and shared storage from single database.

Red Hat is the leading provider of enterprise open source solutions, including high-performing Linux, cloud, container, and Kubernetes technologies.

SAS ETL helps user to build and edit data management processes, trace data usage across the organization, connect with real-time or batch to multiple data sources, migrate or synchronize data between database structures, enterprise applications, and mainframe legacy files, track metrics with job status and performance, and create and reuse existing table definitions and business rules.

Oracle PL/SQL is a procedural language designed an extension to Structured Query Language (SQL).

Review Board is an open source, web-based code and document review tool built to help companies, open source projects, and other organizations keep their quality high and their bug count low.