2017 -2022 Contact Center Technology Manager and Solution Architect @
2016 -2017 Principal - Enterprise Applications @
2010 -2016 Director - Projects and Sales Engineering @
2004 -2010 Senior Manager - Projects @
1998 -2004 Head of Solution Architecture @
Krishna Raman Education
University of Madras
B.E. (Computer Science)
Krishna Raman Skills
Contact Centers
CTI
IVR
Aspect ACD
ACD
Call Center
Avaya
Pre-sales
Genesys
Unified Communications
Workforce Management
Solution Architecture
Call Logging
Vendor Management
Managed Services
Telecommunications
VoIP
Speech Recognition
Telephony
Software Project Management
Call Centers
CRM
Program Management
Data Services
SQL
Sales
Stores
Avaya Products
Operations
Applications
Pre Sales
Voice Over Ip Voip
Services
Voice Over Ip
Krishna Raman Summary
Krishna Raman, based in Wayne, PA, US, is currently a Cloud Solution Architect Senior Manager - Contact Center at Accenture. Krishna Raman brings experience from previous roles at Onbe, Infosys, Acqueon Technologies Inc and Servion Global Solutions. Krishna Raman holds a B.E. in Computer Science @ University of Madras. With a robust skill set that includes Contact Centers, CTI, IVR, Aspect ACD, ACD and more. Krishna Raman has 2 emails and 2 mobile phone numbers on RocketReach.
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