2006 -2012 Global Head, Call Center Planning and Management @
2005 -2006 VoIP Product Management @
2003 -2005 Director @
2001 -2003 Director @ Aftergen
2000 -2001 Sr. Manager @
1999 -2000 Sr. Manager, Operations @
Kris Kramer Education
Customer Operations Performance Center (COPC) 2009-2009
Masters (Business Management)
2004-2005
University of Northern Colorado
Bachelor Of Arts (Psychology)
1995-1997
Kris Kramer Skills
Call Center
Product Management
Program Management
Change Management
Customer Relations
Contract Negotiation
Relationship Management
Offshoring
Vendor Management
Outsourcing
Strategy
Account Management
Budgets
Business Analysis
Business Development
Business Process Improvement
CRM
Call Centers
Contact Centers
Cross-functional Team Leadership
Marketing
IP
Solutions
Microsoft Excel
C++
Strategic Planning
Customer Service
Kris Kramer Summary
Kris Kramer, based in Florida, United States, is currently a Investor at Hopena Capital (Formerly Mahalo). Kris Kramer brings experience from previous roles at Sanas, ‘Ohana, Bridgepointe Technologies and Alorica. Kris Kramer holds a 2009 - 2009 Customer Operations Performance Center (COPC). With a robust skill set that includes Call Center, Product Management, Program Management, Change Management, Customer Relations and more. Kris Kramer has 1 emails and 3 mobile phone numbers on RocketReach.
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