2000 -2004 Supervisor – Dispatch Resource Center - Proactive Preventative Maintenance Center @
1999 -2000 Local Mgr-CUST OPS-OPS and Resource – Field, Consumer and General Business @
1997 -1999 Local Manager and Team Leader – Results Customer Service Center @
1993 -1997 Services Technician – Installation and Maintenance @
1986 -1993 Maintenance Administrator - Customer Service Center @
Kimberly Key Skills
Alternative Solutions
Critical Thinking
Coaching
Presentations
Microsoft Outlook
Conflict Resolution
Service Delivery
Customer Service Management
Customer Support
Financial Analysis
Team Management
Problem Solving
Oral Communication
Customer Service
Management
Microsoft Office
Project Management
Sales
Microsoft Excel
Leadership
Strategic Planning
Team Leadership
Marketing
Six Sigma
Data Analysis
Process Improvement
Program Management
Telecommunications
Team Building
Cross-functional Team Leadership
Call Centers
Training
Integration
Strategy
Customer Satisfaction
Business Analysis
Analysis
Troubleshooting
Project Planning
Vendor Management
Operations Management
Customer Experience
Communication
Customer Retention
Business Process Improvement
Contact Centers
PowerPoint
Cross Functional Team Leadership
Kimberly Key Summary
Kimberly Key, based in Woodbury, NJ, US, is currently a Sr. Manager (Network Transformation) at Verizon. Kimberly Key brings experience from previous roles at Verizon. With a robust skill set that includes Alternative Solutions, Critical Thinking, Coaching, Presentations, Microsoft Outlook and more. Kimberly Key has 4 emails and 3 mobile phone numbers on RocketReach.
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