Kim Shepherd Email & Phone Number
VP, Contact Center Elite Servicing @ Citizens
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Kim Shepherd Location
- Johnston, RI, US
Kim Shepherd Work
- 2020 - now VP, Contact Center Elite Servicing @
- 2018 - 2020 Group Leader, Office of the Chairman @
- 2016 - 2020 Vice President - Office of the Chairman @
- 2011 - 2016 Assistant Vice President - Office of the Chairman @
- 2004 - 2011 AVP - Customer Experience and Quality Assurance Manager @
- 2001 - 2004 Sr. Consumer Counseling Associate @
Kim Shepherd Education
- University of Rhode Island
Kim Shepherd Skills
- Customer Experience
- Complaint resolution
- Coaching and development
- Collections
- Training and facilitation
- Team building
- Performance management
- Risk management
- Contact Center Operations
- Process Improvement
- Colleague engagement
- Quality Assurance
- Complaint Management
- Organizational Design
- Vendor Management
- Banking
- Leadership
- Coaching
- Operations Management
- Finance
- Consumer Lending
- Call Centers
- Retail Banking
- Strategic Planning
- Human Resources
- Loans
- Management
- Financial Risk
- Customer Service
- Development
- PowerPoint
- Assistant Director
- Business Development
- Training
- Business Process Improvement
- Research
- Training and Development
- Allego
Kim Shepherd Summary
- Kim Shepherd, based in Johnston, RI, US, is currently a VP, Contact Center Elite Servicing at Citizens Bank. Kim Shepherd brings experience from previous roles at Citizens Bank. Kim Shepherd holds a University of Rhode Island. With a robust skill set that includes Customer Experience, Complaint resolution, Coaching and development, Collections, Training and facilitation and more. Kim Shepherd has 1 emails and 1 mobile phone numbers on RocketReach.
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Barrington, RI, US
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Mark Valentino
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Stan Walker
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Jim Petersen
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Alexander Lodi
COO - Treasury and Wholesale Payments
Boston, MA, US
Raman Muralidharan
President - Citizens Bank Home Mortgage
White Plains, NY, US
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