Kim Johnson Email & Phone Number
Chief Customer Officer @ Hi Marley
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Kim Johnson Location
- Boston, MA, US
Kim Johnson Work
- 2026 -now Chief Customer Officer @
- 2024 -2026 SVP, Customer @
- 2022 -now Member, Executive Tier @
- 2023 -2024 VP and Senior Director, Claims and Servicing Experience Delivery and Product Management @
- 2021 -2023 VP, Customer Experience Strategy and Transformation @
- 2018 -2021 Director of Strategic Transformations @
- 2015 -2018 VP Customer Advocacy @
- 2014 -2015 Claims Customer Experience and Employee Experience, Vice President @
- 2011 -2014 Director Organizational Effectiveness @
- 2003 -2011 Talent and organizational development positions @
- 1997 -2003 Consultant and Manager | Human Performance @
Kim Johnson Education
- Georgetown University
Bachelor of Arts (Bachelor of Arts, Psychology)
- Northwestern University - Kellogg School of Management
MBA (MBA, Strategy and Organizational Behavior)
Kim Johnson Skills
- Organizational Effectiveness
- Nonprofits
- Culture Change
- Strategy
- Succession Planning
- Process Improvement
- Management
- Talent Management
- Management Consulting
- Training
- Change Management
- Leadership
- Performance Management
- Consulting
- Organizational Design
- Organizational Development
- Team Building
- Customer Experience
- Coaching
- Business Process Improvement
- HR Consulting
- Employee Engagement
- Leadership Development
- Interviews
- Workforce Management
- Workforce Planning
- Call Center
- Avaya
- Capacity Planning
- ACD
- Metrics
- Call Center Development
- Staffing Plans
- Aspect
- Call Centers
- Access
- Contact Centers
- Vendor Management
- Customer Retention
- Business Analysis
- Forecasting
- Analytical Skills
Kim Johnson Summary
- Kim Johnson, based in Boston, MA, US, is currently a Chief Customer Officer at Hi Marley. Kim Johnson brings experience from previous roles at Hi Marley, Tomorrow's Women TODAY and Liberty Mutual Insurance. Kim Johnson holds a Bachelor of Arts in Bachelor of Arts, Psychology @ Georgetown University. With a robust skill set that includes Organizational Effectiveness, Nonprofits, Culture Change, Strategy, Succession Planning and more. Kim Johnson has 1 emails and 3 mobile phone numbers on RocketReach.
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