Kim Johnson Email & Phone Number
Chief Customer Officer @ Hi Marley
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Kim Johnson Location
- Boston, MA, US
Kim Johnson Work
- Chief Customer Officer @ (February 2026 - Present)
- SVP, Customer @ (June 2024 - March 2026)
- Member, Executive Tier @ (December 2022 - Present)
- VP and Senior Director, Claims and Servicing Experience Delivery and Product Management @ (July 2023 - June 2024)
- VP, Customer Experience Strategy and Transformation @ (January 2021 - July 2023)
- Director of Strategic Transformations @ (July 2018 - January 2021)
- VP Customer Advocacy @ (June 2015 - September 2018)
- Claims Customer Experience and Employee Experience, Vice President @ (January 2014 - June 2015)
- Director Organizational Effectiveness @ (September 2011 - January 2014)
- Talent and organizational development positions @ (November 2003 - September 2011)
- Consultant and Manager | Human Performance @ (August 1997 - November 2003)
Kim Johnson Education
- Northwestern University - Kellogg School of Management
MBA (Strategy and Organizational Behavior)
- Georgetown University
Bachelor of Arts (Psychology)
Kim Johnson Skills
- Organizational Effectiveness
- Nonprofits
- Culture Change
- Strategy
- Succession Planning
- Process Improvement
- Management
- Talent Management
- Management Consulting
- Training
- Change Management
- Leadership
- Performance Management
- Consulting
- Organizational Design
- Organizational Development
- Team Building
- Customer Experience
- Coaching
- Business Process Improvement
- HR Consulting
- Employee Engagement
- Leadership Development
- Interviews
- Workforce Management
- Workforce Planning
- Call Center
- Avaya
- Capacity Planning
- ACD
- Metrics
- Call Center Development
- Staffing Plans
- Aspect
- Call Centers
- Access
- Contact Centers
- Vendor Management
- Customer Retention
- Business Analysis
- Forecasting
- Analytical Skills
Kim Johnson Summary
- Kim Johnson, based in Boston, MA, US, is currently a Chief Customer Officer at Hi Marley. Kim Johnson brings experience from previous roles at Hi Marley, Tomorrow's Women TODAY and Liberty Mutual Insurance. Kim Johnson holds a MBA in Strategy and Organizational Behavior @ Northwestern University - Kellogg School of Management. With a robust skill set that includes Organizational Effectiveness, Nonprofits, Culture Change, Strategy, Succession Planning and more. Kim Johnson has 1 emails and 3 mobile phone numbers on RocketReach.
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Top Hi Marley Employees
Stefanie Bishop
Chief People Officer
Boston, MA, US
Lauren McCollem
Chief Operating Officer
Boston, MA, US
Jackie Booth
Chief Product Officer
Wayland, MA, US
Amy Guiel
Director, Talent Acquisition
Boston, MA, US
Amy Finn
VP Brand and Communications
Needham, MA, US
Kim Johnson
Chief Customer Officer
Boston, MA, US
Jonathan Tushman
Chief Product Officer
Boston, MA, US
Neil Murphy
Chief Financial Officer
Boston, MA, US
Bryan Ginsberg
Director of Growth
Boston, MA, US
Jessica Nelson
Director of Growth
Boston, MA, US
Stephen Kraus
Head Of Marketing
Boston, MA, US
Daniel Keenan
Chief Growth Officer
Boston, MA, US
Mitesh Suchak
Co-Founder
Canada
Michelle Brooks
VP, Architecture and Platform
Boston, MA, US
Aisha Robinson
Vice President Growth Marketing
Boston, MA, US
Dave Wingert
VP of Engineering
Boston, MA, US
Mike Greene
CEO and co-founder
Boston, MA, US
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