2017 -
2020 Director of Contact Center Operations @
1999 -
2017 Manager, Contact Center Operations @
Kim Cantrell Education
The University of Akron
BA (Fine and Applied Arts)
1985
-
1989
Kim Cantrell Skills
Call Centers
Customer Service
Customer Satisfaction
Team Building
Microsoft Office
Team Leadership
Account Management
Management
Leadership
Microsoft Excel
Troubleshooting
Training
Sales Management
Sales
Marketing
Hiring
Staff Management
Process Improvement
Key Performance Indicators
Operations Management
Project Planning
Retail
Human Resources
Time Management
Key Performance
Kim Cantrell Summary
Kim Cantrell, based in Akron, OH, US, is currently a Vice President of Service Delivery at DRB Systems, LLC. Kim Cantrell brings experience from previous roles at DRB Systems, LLC. Kim Cantrell holds a 1985 - 1989 BA in Fine and Applied Arts @ The University of Akron. With a robust skill set that includes Call Centers, Customer Service, Customer Satisfaction, Team Building, Microsoft Office and more.
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