Kevin Knowles Email & Phone Number
Senior Director of Chatbot and Self Service @ Sage
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Kevin Knowles Location
- United Kingdom
Kevin Knowles Work
- Senior Director of Chatbot and Self Service @ (November 2025 - Present)
- Director of Chatbot and Self Service @ (September 2023 - November 2025)
- Head of Care Transformation @ _VOIS (Vodafone Intelligent Solutions) (March 2020 - July 2023)
- Global Head of Contact Automation @ (October 2018 - March 2020)
- Global Lead for Customer Service Innovation @ (February 2017 - October 2018)
- Global Programme Manager, Touchpoint NPS (Vodafone Heartbeat) @ (September 2012 - February 2017)
- Head of Client Services @ (February 2011 - August 2012)
- Head of Programme Design @ (May 2010 - February 2011)
- Head of Professional Services @ (May 2009 - May 2010)
- Head of Presales @ (July 2007 - May 2009)
- Senior Implementation Manager @ (January 2005 - July 2007)
- Senior Research Executive @ (September 1999 - December 2004)
Kevin Knowles Education
- University Of Edinburgh School Of Philosophy, Psychology And Language Sciences
Master of Arts (Politics)
1993-1997
Kevin Knowles Skills
- Product Innovation
- Innovation Management
- Data Analytics
- Business Case Development
- Contact Center Technology
- Productivity Software
- Speech Analytics
- Text Analytics
- Workforce Management
- LiveChat ChatBot
- Process Automation
- Predictive Analytics
- Business Process Improvement
- Tender Management
- RFP Design
- Digital Transformation
- IT Enabled Business Transformation
- Product Development
- Agile Leadership
- Agile Application Development
- Online Research
- Customer Experience
- Software Implementation
- Project Implementation
- Client Services
- Survey Design
- Net Promoter Score
- Customer Satisfaction
- Pre-sales
- Professional Services Management
- B2B
- Professional Services
- Program Management
- CRM
- Brand Loyalty
- Call Centers
- Enterprise Software
- Financial Services
- Customer Insight
- Change Management
- Voice of the Customer
- SaaS
- Segmentation
- Go-to-market Strategy
- Solution Selling
- Customer Experience Management
- Business Development
- Project Management
- Market Research
- Management
- Business Analysis
- Microsoft Office
- Marketing
- Go To Market Strategy
- Customer Service
- Pre Sales
Kevin Knowles Summary
- Kevin Knowles, based in United Kingdom, is currently a Senior Director of Chatbot and Self Service at Sage. Kevin Knowles brings experience from previous roles at Sage, _VOIS (Vodafone Intelligent Solutions) and Vodafone. Kevin Knowles holds a 1993 - 1997 Master of Arts in Politics @ University Of Edinburgh School Of Philosophy, Psychology And Language Sciences. With a robust skill set that includes Product Innovation, Innovation Management, Data Analytics, Business Case Development, Contact Center Technology and more. Kevin Knowles has 4 emails and 1 mobile phone numbers on RocketReach.
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