Kevin Johnson Email & Phone Number
Senior Vice President, Centralized Operations @ AvalonBay Communities
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Kevin Johnson Location
- San Antonio, TX, US
Kevin Johnson Work
- Senior Vice President, Centralized Operations @ (August 2018 - Present)
- Vice President Operations @ (February 2017 - August 2018)
- Director, Ops Account Mgmt and Director, Performance Mgmt and Director, Ops Account Mgmt and Client Services @ (September 2010 - February 2017)
- Site Director @ (February 2007 - July 2010)
- Senior Operations Manager @ APAC Customer Services (May 2006 - February 2007)
- Senior Client Services Manager and Assistant Program Director @ Aegis PeopleSupport Inc. (November 2004 - May 2006)
- Service Delivery Manager @ Travel Leaders Corporate (November 1996 - August 2004)
Kevin Johnson Education
- University of Phoenix
M.B.A (Global Management)
2001-2003 - Arizona State University
B.S. (Agribusiness)
1997-2001
Kevin Johnson Skills
- Account Management
- Budgets
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Change Management
- Client Services
- Contact Centers
- Cross-functional Team Leadership
- Customer Acquisition
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Employee Training
- Human Resources
- Leadership
- Management
- Negotiation
- Networking
- Operational Excellence
- Operations Management
- Outsourcing
- P&L Management
- Performance Management
- Process Improvement
- Program Management
- Quality Assurance
- Recruiting
- Sales Operations
- Service Delivery
- Strategic Planning
- Strategy
- Team Building
- Telemarketing
- Training
- Vendor Management
- Workforce Management
- Customer Relationship Management Crm
- Marketing
- Cross Functional Team Leadership
- Customer Relationship Management
Kevin Johnson Summary
- Kevin Johnson, based in San Antonio, TX, US, is currently a Senior Vice President, Centralized Operations at AvalonBay Communities. Kevin Johnson brings experience from previous roles at Advanced Call Center Technologies, LLC, Connexions Loyalty, The Results Companies and APAC Customer Services. Kevin Johnson holds a 2001 - 2003 M.B.A in Global Management @ University of Phoenix. With a robust skill set that includes Account Management, Budgets, Business Process Improvement, CRM, Call Center and more. Kevin Johnson has 4 emails and 4 mobile phone numbers on RocketReach.
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