Kevin Johnson Email & Phone Number
Vice President, Customer Support Operations @ AvalonBay Communities
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Kevin Johnson Location
- San Antonio, TX, US
Kevin Johnson Work
- 2018 -now Vice President, Customer Support Operations @
- 2018 -now Senior Vice President, Centralized Operations @
- 2017 -2018 Vice President Operations @
- 2010 -2017 Director, Ops Account Mgmt and Director, Performance Mgmt and Director, Ops Account Mgmt and Client Services @
- 2015 -2017 Director, Operations Account Management @
- 2007 -2010 Site Director @
- 2006 -2007 Senior Operations Manager @ APAC Customer Services
- 2004 -2006 Senior Client Services Manager and Assistant Program Director @ Aegis PeopleSupport Inc.
- 1996 -2004 Service Delivery Manager @ Travel Leaders Corporate
- 2010 -2017 Director, Performance Management @ Affinion Group/Connexions Loyalty
Kevin Johnson Education
- University of Phoenix
M.B.A (Global Management)
2001-2003 - Arizona State University
B.S. (Agribusiness)
1997-2001
Kevin Johnson Skills
- Sales Operations
- Training
- Call Centers
- Operations Management
- Customer Satisfaction
- CRM
- Management
- Vendor Management
- Operational Excellence
- Call Center
- Client Services
- Customer Experience
- Contact Centers
- Performance Management
- Program Management
- Strategy
- Telemarketing
- Team Building
- Leadership
- Human Resources
- Account Management
- Negotiation
- Workforce Management
- Process Improvement
- Strategic Planning
- Customer Service
- Employee Training
- Outsourcing
- P&L Management
- Networking
- Budgets
- Cross-functional Team Leadership
- Service Delivery
- Recruiting
- Customer Retention
- Quality Assurance
- Change Management
- Business Process Improvement
- Customer Acquisition
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Marketing
- Cross Functional Team Leadership
- Customer Relationship Management
Kevin Johnson Summary
- Kevin Johnson, based in San Antonio, TX, US, is currently a Vice President, Customer Support Operations at AvalonBay Communities. Kevin Johnson brings experience from previous roles at AvalonBay Communities, Advanced Call Center Technologies, LLC and Connexions Loyalty. Kevin Johnson holds a 2001 - 2003 M.B.A in Global Management @ University of Phoenix. With a robust skill set that includes Sales Operations, Training, Call Centers, Operations Management, Customer Satisfaction and more. Kevin Johnson has 4 emails and 4 mobile phone numbers on RocketReach.
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