2007 -
2012 Director of Global VNOC Operations @ Iformata communications
2006 -
2007 Network Operations Center Operator @
2001 -
2004 Offer Manager- Global Site Preparation Services @
1998 -
2001 Technical Analyst @
Kevin Daniel Education
Wright State University
Masters (Masters of Business Administration)
2007
-
2009
Wright State University
Bachelors (Management Information Systems)
1996
-
1998
Kevin Daniel Skills
Managed Services
Unified Communications
VoIP
Data Center
Integration
Telecommunications
ITIL Certified
IP
TCP/IP
Network Security
Troubleshooting
ITIL
Disaster Recovery
Network Administration
Cloud Computing
WAN
Vendor Management
Key Account Management
Security
Service Management
IT Service Management
Service Delivery
Operations Management
Customer Relationship Management (CRM)
Business Process Improvement
Customer Satisfaction
Service-Level Agreements (SLA)
Change Management
Field Service
Customer Experience
Customer Success
Analytical Skills
Cisco Technologies
Servers
Video Conferencing
Salesforce.com
Management
Leadership
Customer Service Management
Client Services
Team Building
Team Management
Coaching
Business Relationship Management
Customer-focused Service
Service Transformation
Service Delivery Management
Service-now.com
MBA
Customer Service
Customer Focused Service
Marketing
Microsoft Office
Networking
Customer Relationship Management Crm
Cisco Systems Products
Service Now.Com
Service Level Agreements Sla
Customer Relationship Management
Service Level Agreements
Kevin Daniel Summary
Kevin Daniel, based in Dayton, OH, US, is currently a VP, Service Solutions and Enablement at AVI-SPL. Kevin Daniel brings experience from previous roles at AVI-SPL, Iformata communications, Radian and NCR. Kevin Daniel holds a 2007 - 2009 Masters in Masters of Business Administration @ Wright State University. With a robust skill set that includes Managed Services, Unified Communications, VoIP, Data Center, Integration and more. Kevin Daniel has 5 emails and 4 mobile phone numbers on RocketReach.
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